Summary
Overview
Work History
Education
Skills
Certifications And Achievements
Timeline
Receptionist

Surya Teja Medikonda

Petone,New Zealand

Summary

Enthusiastic and customer-focused professional with 3 years of experience in retail, hospitality, and administrative roles. Proven ability to deliver outstanding service, manage transactions accurately, and maintain operational standards in fast-paced environments. Skilled in problem-solving, teamwork, and adhering to health and safety protocols. Recognized for exceeding customer satisfaction goals and contributing to team success through effective communication and collaboration. Proficient in inventory management, complaint resolution, and multitasking while maintaining a strong focus on detail and compliance. Dedicated to creating positive customer experiences and ensuring efficient operations.

Overview

3
3
years of professional experience

Work History

Receptionist

Radisson Red Greenwich
04.2024 - 12.2024
  • Managed reservations and addressed customer inquiries, ensuring efficient front-desk operations.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled customer complaints empathetically, resolving issues to maintain high satisfaction levels.
  • Kept the reception area organized and welcoming, reflecting the brand’s professional image.
  • Supported administrative tasks, including mail handling and record maintenance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

House Officer

Marketplace Direct Ltd
07.2023 - 12.2024
  • Delivered efficient and friendly service to customers, ensuring positive interactions and repeat business.
  • Handled cash transactions accurately, including managing refunds and balancing tills.
  • Maintained a clean and well-stocked store, contributing to a pleasant shopping environment.
  • Resolved customer complaints promptly and escalated issues when necessary to meet service standards.
  • Assisted colleagues in daily operations, fostering a collaborative work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Team Member

Domino’s
10.2021 - 02.2024
  • Provided exceptional customer service by promptly addressing inquiries and resolving order issues.
  • Prepared food products while adhering to stringent safety and hygiene standards.
  • Managed stock levels, restocked supplies, and minimized waste through effective inventory practices.
  • Operated point-of-sale systems efficiently, ensuring smooth and accurate transactions.
  • Maintained cleanliness and organization, contributing to a positive dining environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.

Education

Master’s in Business Administration -

University of Greenwich
01.2023

Bachelor’s in Engineering -

MVSR Engineering College
01.2018

Skills

  • Customer Service
  • Cash Handling & Operations
  • Team Collaboration
  • Problem-Solving
  • Health & Safety Compliance
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Office administration
  • Administrative support
  • Mail handling
  • Documentation and reporting
  • Office management
  • Front desk operations

Certifications And Achievements

  • Certificate of Excellence, 2024, for exceptional customer service at Best Western Peckham.
  • Health & Safety Training and Certification, 2024
  • Customer Satisfaction Metrics, Consistently maintained customer satisfaction metrics above 90%.

Timeline

Receptionist

Radisson Red Greenwich
04.2024 - 12.2024

House Officer

Marketplace Direct Ltd
07.2023 - 12.2024

Team Member

Domino’s
10.2021 - 02.2024

Bachelor’s in Engineering -

MVSR Engineering College

Master’s in Business Administration -

University of Greenwich

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Surya Teja Medikonda