SUSAKOL EBATA
Manukau
Summary
Dynamic professional with extensive experience in workforce planning and flight operations at Menzies Aviation. Demonstrated success in enhancing operational efficiency while maintaining safety and compliance standards. Proficient in data management and customer service, with strong problem-solving skills in high-pressure situations. Recognized for effective communication and leadership abilities in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Airside Workforce Resources
Menzies Aviation (NZ) Ltd.
12.2022 - Current
- Creating and maintaining a daily workforce plan for Flight Operations & Ramp team to ensure the operation meets our customers' SLAs.
- Meeting deadlines to publish daily workforce movement sheets in a set time.
- Answering and resolving daily workforce queries for staff, as directed by managers, supervisors, and/or customers.
- Providing assistance and solutions for unplanned absences and/or changes in airline schedules.
- Create a daily workforce plan in accordance with the Service Level Agreements of the customer airline.
- Create a workforce plan with the objective of reducing unnecessary costs without compromising safety or customer service levels.
- Accountable for providing feedback to senior managers that will identify operational issues that need to be addressed.
Flight Operations Turn Coordinator /Shift Supervisor
Menzies Aviation (NZ) Ltd.
03.2016 - 12.2022
- Ensure safe, on-time performance.
- Coordinate and document all events during the turn.
- Maintain and update RSMS reporting for all flights.
- Ensure good and clear communications between Menzies Flight Operations, all other departments, customer airlines, and airport authorities.
- Meet and depart all flights, ensuring on-time performance is achieved and potential delays are mitigated.
- Liaise with all areas of the company, i.e., Cargo, Ramp, and Passenger Service, ensuring that all flights are turned smoothly.
- Convey and deliver documents between the aircraft and the appropriate departments.
- Maintain and check all relevant flight documents.
- Provide coverage of air-to-ground (VHF) and Menzies Aviation radio, as well as telephones.
- Preparation of general documents and movement messages.
- Support and assist load sheet officers as required.
- Assist with passenger service duties as required.
- Undertaken other duties as requested by the flight operations manager from time to time, ensuring that such duties are carried out in a timely, accurate manner, and in accordance with the company’s policies and procedures.
Load Control & Centralized Load Control (CLC) Coordinator
Menzies Aviation (NZ) Ltd.
Manukau
03.2016 - 12.2022
- Responsible for the effective planning and preparation of all system and manual weight and balance documentation (loading instruction report, load sheet and trim sheet).
- Ensure the accuracy of passenger figures, baggage and cargo weights, that fuel figures correspond with the final quantity stated on the fuelling order, that dead load distribution figures match those on the loading report and that the weight and balance conditions of the aircraft are within legal, safe and structural limits.
- Responsible for communicating the printing of Loading Instruction Reports & NOTOC.
- Monitor, direct and communicate with the Loading Team Supervisor / Aircraft Dispatcher regarding the loading activities via the radio and communicate the required changes to CLC.
Crew
Wendy’s restaurant
01.2014 - 01.2015
- Taking order counters, registers, and drive-thru windows.
- Perform cleaning duties.
- Ensure every burger is tasty and well presentation.
- Ensure that every customer on drive-thru or dine in receive quality service with attitude of YES WE CAN.
- Ensure all of the procedures are follow to keep up with the standard system.
Supervisor, Waiter, Kitchen-hand
Tipparost Thai Restaurant
01.2011 - 01.2015
- Serve the foods and drinks to the guests.
- Refilling drinks.
- Clearing tables, printing receipts, and operating cash registers.
- Resolve customer complaints regarding food service.
- Supervise and participate in kitchen and dining area cleaning activities.
- Assist cooks and chefs in preparing and storing food, washing dishes and kitchen utensils, and cleaning work areas.
Kitchen-hand
Lemon grass Thai Restaurant
01.2010 - 08.2010
- Assist cooks and chefs in preparing and storing food, washing dishes and kitchen utensils, and cleaning work areas.
- Delivering food to the front of house staff.
Waiter
Na Na Thai Restaurant
01.2009 - 03.2009
- Serve the foods and drinks to the guests.
- Refilling drinks, clearing tables and printing receipts.
Education
PPL Course - Private Pilot License
Auckland Aero Club
04-2014
Liquor License Controller Qualification -
Service Skills Institute
01.2013
Introduction to Health and Safety -
Pro Medical Institute
01.2013
Maori Tourism Short Course -
International Travel College
01.2013
First Line Management -
Industry Training Solutions
01.2013
Sport Studies -
Manukau Institute of Technology
01.2013
ATTTO Aviation Gateway -
Auckland Aero Club
01.2013
NCEA Level 1, 2, 3 -
Macleans College
01.2013
Introduction to Flight Attending -
Manukau Institute of Technology
01.2012
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- RSMS / MARS
- Weight and balance
- Customer service
- Data management
- Radio communication
- Amadeus (Flight Management)
- Airport RMS 20/20, or FIDS
- Supervision and leadership
- Flight operations
- Workforce planning
References
- Mr. Mark Conning, Qantas Airways, Duty Airport Manager, markconning@qantas.com.au
- Mr. Youngkook Choi, Delta Airlines, Youngkook.choi@delta.com, 021-174-7563
- Mr. John Corcoran, Auckland Airport, Wildlife Ranger, zkjmc@yahoo.com, 022-693-5232
- Mr. Gavin Weir, Auckland Aero Club, Chief Flying Instructor, hawk_sqnldr@hotmail.com, 021-045-6180
Personal Information
Nationality: NZ and Thai
Key Qualities
- Positive and realistic
- Self-motivated
- Understands best practices
- Strong computer knowledge
- Creative
- The ability to multitask
- Communicative
- Willing to go the extra mile
- Enthusiastic
- Strong work ethic
- Goal-oriented
- High attention to detail
- Leadership
- Quality-Focused
- Continuously improves
- Decision-making
- Team coordination
Accomplishments
- Best-trained pilot under the age of 20
- First solo flight (ZK-AAC)
Certification
- Load Control FJ / SQ / EK / 3U.
Languages
English
Full Professional
Thai
Native/ Bilingual
Timeline
Airside Workforce Resources
Menzies Aviation (NZ) Ltd.
12.2022 - Current
Flight Operations Turn Coordinator /Shift Supervisor
Menzies Aviation (NZ) Ltd.
03.2016 - 12.2022
Load Control & Centralized Load Control (CLC) Coordinator
Menzies Aviation (NZ) Ltd.
03.2016 - 12.2022
Crew
Wendy’s restaurant
01.2014 - 01.2015
Supervisor, Waiter, Kitchen-hand
Tipparost Thai Restaurant
01.2011 - 01.2015
Kitchen-hand
Lemon grass Thai Restaurant
01.2010 - 08.2010
Waiter
Na Na Thai Restaurant
01.2009 - 03.2009
PPL Course - Private Pilot License
Auckland Aero Club
Liquor License Controller Qualification -
Service Skills Institute
Introduction to Health and Safety -
Pro Medical Institute
Maori Tourism Short Course -
International Travel College
First Line Management -
Industry Training Solutions
Sport Studies -
Manukau Institute of Technology
ATTTO Aviation Gateway -
Auckland Aero Club
NCEA Level 1, 2, 3 -
Macleans College
Introduction to Flight Attending -
Manukau Institute of Technology
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