Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Susan Findlay

Hamilton,New Zealand

Summary

I am a friendly, outgoing, and diligent worker who quickly adapts to a fast-paced environment. My strong interpersonal skills reflect in my work with community-focused groups. I work with a strong code of ethical values and integrity and measure the quality of my day within this framework. I enjoy contributing and adding value to a team-oriented environment with a focus on reflection and ensuring best practice and best results. My work experiences as a Team Leader, Board of Trustee, Information Officer, Teacher and Carer have equipped me with a vast array of skills and training. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

HQ Support Team Leader/2IC to the Recruitment & Rostering Manager

Electoral Commission
08.2023 - Current
  • Use of communication, recruitment and other databases
  • Tech processes involving scanning, photocopying and uploading
  • Team lead of multiple groups of staff with particular task assignments
  • Running diagnostics reports and resolving issues
  • Set up computer support for all staff members
  • Responding to a multitude of questions relative to staff support across teams
  • Sensitivity protocols, re
  • Privacy, security, scrutiny and confidentiality
  • Regular phone and email contact with applicants and staff members
  • Answering phones, resolving queries; or delegating as required
  • Performed approx
  • 300 interviews and skill testing within three weeks
  • Experience of recruitment process, from applications to hiring-induction, training, rostering and payroll
  • Performed a variety of consumer focussed tasks with the over-arching goal of enabling all interested individual’s involvement in a national democratic opportunity
  • Quick learning ‘on the run’, attention to detail, following strict instructions
  • Learning and teaching multiple processes, and being responsible for these until completion/resolution
  • Adapting to change, problem-solving, use of critical thinking skills
  • Interaction with a wide range of people from a diverse range of backgrounds.

Board of Trustee - Secretary

Evolve Peer Support Trust (Volunteer)
08.2017 - 10.2023
  • Make connections and form working relationships with kindred organisations, community groups, particularly within the health and well-being sector
  • Complete a range of managerial and administration and tasks, undertaking specific projects as required
  • Ensuring meetings are effectively prepared and minutes recorded
  • Keep effective records for the organisation, including legislative requirements
  • Liaise with the Chair and Executive Manager to plan meetings and other events
  • Circulate agendas, reports, minutes, and other information
  • Check agreed actions are carried out within agreed timeframes
  • Plan, review and oversee operations of the charity to future proof
  • Employment of management and combined perusal of contracts and funding
  • Oversight and responsibility of the organisation, employee needs, health and safety; and create policy and procedure
  • Peer support of staff and members in meetings and at community events.

Information Officer

Parent to Parent New Zealand
04.2014 - 02.2019
  • Provide a high standard of care ensuring information and support needs were met within the organisation
  • Provision of tailored evidence-based disability and medical information to service users
  • Developed rapport with service users to understand of other people’s lifestyle, behaviour and support needs, particularly those living with disability and/or health condition
  • Uphold record keeping and confidentiality procedures
  • Provided monthly reports to management, implementing continuous quality improvement
  • Created, implemented, and shared researched, evidence-based, relevant information and resources to support service users, i.e., individuals living with and/or supporting others with health/disability/well-being/welfare needs; medical, education, legal and health care professionals
  • Create and implement health and safety policy, procedure, forms, safety checks and emergency practices
  • Wrote monthly health and disability articles
  • Created information resources for the organisation to provide to service users
  • Initiate quality improvements to further goals of the organisation
  • Performed project team member role (rewrite of an education document) for the Ministry of Education NZ: Autism Spectrum Disorder: A Resource for Educators (Ministry of Education, Wellington, 2016)
  • Team Leader – arranged guest speakers, researched and co-authored power point presentations (e.g., Fetal Alcohol Spectrum Disorder – FASD)
  • Also authored other training resources and handouts; and arranged guest speakers for in-house training of national office and regional staff (Parent to Parent training conference, Hamilton, 2018)
  • Health and Safety Committee member – authored and/or co-authored health & safety policies and procedures, including provision of forms for organisational use, e.g., visitor signing sheets, event/outings safety guidelines, hazard & risk register.

Casual Kiawhina

Te Roopu Taurima
06.2011 - 07.2013
  • Individual daily living support was planned with Mokopuna; within a framework modelling the Māori health concept of Te Whare Tapa Whā
  • Provided a high standard of care to ensure wellness needs were met
  • Gained understanding of Mokopuna lifestyle, behaviour and support needs
  • Supported Mokopuna to manage personal resources, upholding record keeping and reporting of any discrepancies
  • Implemented continuous quality improvements, and documented outcomes to management
  • Created, implemented, and supported vocational activities of clients, in-house and within the community
  • Created healthy menus and cooked for Mokopuna and staff, including provision of individual dietary health requirements, e.g., diabetes.

Registered Substitute Teacher

Western Cape College
08.2010 - 05.2011
  • 2010: On-call teaching of classes in junior (primary), middle (intermediate) or senior (college/high) school
  • This was five days per week, every week, due to high demand for teachers in the outback
  • 2011: Permanent full-time teaching of prep class (including new entrants)
  • Managed daily tasks of permanent class teacher aide
  • Designed a multi-level reading programme using Queensland Education reading books and resources for parents to implement with their children based on New Zealand new-entrant model as requested by parents.

Registered Teacher

Knighton Normal School
02.2006 - 06.2010
  • Special Programmes Teacher (all primary school ages)
  • English language learner teacher
  • Reading recovery assistant teacher
  • Shared classroom teacher
  • Long-term relief teacher (new entrant)
  • Senior school advanced math teacher
  • Middle school student writing programme (focus on underachieving boys)
  • New entrant school gifted student literacy & sciences programme (focus on advancements for children with above average ability)
  • Junior school student oral language programme (focus on those with pre-school oral language use)
  • Middle school student math programme (focus on underachieving girls).

Education

Governance in Small Organisations -

Sarah Gibb, Community Advisor, Community Waikato
06.2022

In-Service Training -

Training Advisor – Maria Lowe, Waikato Epilepsy Charitable Trust (EWCT)
02.2022

Privacy ABC -

Office of the Privacy Commissioner’s online eLearning module
11.2018

Te reo Mãori Intermediate level classes -

Community Waikato
10.2018

Autism Conferences -

Altogether Autism
10.2017

Specialist Consultant in Complex Needs -

3rd International Conference in Learning Difficulties and Disabilities, in particular autism and mental health, Positive Path International
02.2016

Imagine Better conference -

Imagine Better N.Z, Wellington Assembly
10.2015

Understanding Autism Spectrum Disorders -

Dr. Tony Atwood
06.2015

Understanding Epilepsy -

Epilepsy New Zealand, Hamilton
09.2014

Autism New Zealand conference -

Autism N.Z, Held in Nelson
05.2014

Nonviolent Crisis Intervention Training -

CPI [Crisis, Prevention & Intervention
08.2013

Supporting Pasifika Bilingual Teacher Aides in Primary Classrooms -

Ministry of Education NZ
03.2010

Bachelor of Teaching (Primary) -

School of Education, University of Waikato
Hamilton, New Zealand
10.2003

Skills

  • Customer service and interpersonal skills, connect well with diverse range of individuals
  • Recruitment & rostering experience, including office administration
  • Self-management, can prioritise high task volume with time pressures
  • Self-starter, can work independently within high trust model
  • Organised leader in project work/tasks completion
  • Able to prioritise work tasks and projects
  • High literacy skills, can read and write for a range of purposes
  • Can provide written reports tailored for any audience
  • Ability to self-critique, review performance and make efficiency upgrades
  • Copes with time pressures and enjoy challenges
  • Excellent attention to detail when required
  • Grasps 'big picture' and works to needs of both providers and service users
  • Holistic view of support for individuals and able to plan for individual needs
  • Good telephone technique
  • Interpersonal communication
  • Conflict resolution
  • Data entry
  • Team management and member
  • Attention to Detail
  • Used range of client/organisation database

References

Yvonne Gattung, Recruitment & Rostering Manager, Electoral Commission, yvonne.gattung@elections.govt.nz

0212410752

Pauline Douglas, Recreation Experience Coordinator - Hilda Ross Retirement Village, Ryman Healthcare, Douglasspm69@gmail.com

0273412800

Rebecca Armstrong, Clinical Psychologist - Te Whatu Ora, Rebecca.armstrong@wcdhb.health.nz

0210380106 

Ms Barbara Choat, Med.Spec.Ed. Hons; Dip Tching - Autism Consultant (self-employed), uschoats@gmail.com

021630090 

Catherine Trezona, National Manager - Altogether Autism, Life Unlimited, catherinet@altogetherautism.org.nz

021732237 

Noel Cunneen, EVP Consultant - EVP Recruitment Waikato (former CE, Parent to Parent NZ), ncunneen@evpwaikato.co.nz

027 2228157 


Timeline

HQ Support Team Leader/2IC to the Recruitment & Rostering Manager

Electoral Commission
08.2023 - Current

Board of Trustee - Secretary

Evolve Peer Support Trust (Volunteer)
08.2017 - 10.2023

Information Officer

Parent to Parent New Zealand
04.2014 - 02.2019

Casual Kiawhina

Te Roopu Taurima
06.2011 - 07.2013

Registered Substitute Teacher

Western Cape College
08.2010 - 05.2011

Registered Teacher

Knighton Normal School
02.2006 - 06.2010

Governance in Small Organisations -

Sarah Gibb, Community Advisor, Community Waikato

In-Service Training -

Training Advisor – Maria Lowe, Waikato Epilepsy Charitable Trust (EWCT)

Privacy ABC -

Office of the Privacy Commissioner’s online eLearning module

Te reo Mãori Intermediate level classes -

Community Waikato

Autism Conferences -

Altogether Autism

Specialist Consultant in Complex Needs -

3rd International Conference in Learning Difficulties and Disabilities, in particular autism and mental health, Positive Path International

Imagine Better conference -

Imagine Better N.Z, Wellington Assembly

Understanding Autism Spectrum Disorders -

Dr. Tony Atwood

Understanding Epilepsy -

Epilepsy New Zealand, Hamilton

Autism New Zealand conference -

Autism N.Z, Held in Nelson

Nonviolent Crisis Intervention Training -

CPI [Crisis, Prevention & Intervention

Supporting Pasifika Bilingual Teacher Aides in Primary Classrooms -

Ministry of Education NZ

Bachelor of Teaching (Primary) -

School of Education, University of Waikato

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