Susan Gallagher
Summary
, I have been working in customer service industry for 20 years I'm a strongly customer focused and have a passion for working with people, I work well within a team ,but also work great independently. I have no problem with working under pressure when situation calls for it , I love challenging myself, and have a strong passion for trying and learning new things. Over my time in customer service industry, I have had experience in money handing , cashing up, food handling , and also take pride in appearance and also reliable. Excellent time management and organizational skills with strong verbal and written communication abilities. Accomplished Supervisor focused on meeting customer expectations and achieving company goals.
Overview
13
13
years of professional experience
Work History
Supervisor
Countdown Supermarket
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
Merchandise
Big Unilever
03.2021 - 01.2022
- Used pallet jacks to move and position merchandise.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
Merchandise Assistant
Hoop Brand Activation
01.2021 - 01.2022
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Supervisor
Countdown Supermarket
11.2011 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Waitress
Brick House
09.2017 - 02.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma in Cabin Crew - Flight Crew
Learning Cloud New Zealand
12.2022
High School Diploma -
Scared Heart College
12.1990
Skills
- Supervising Employees
- Leadership
- Customer service
- Retail skills
- Communication skills
Timeline
Supervisor
Countdown Supermarket
01.2022 - Current
Merchandise
Big Unilever
03.2021 - 01.2022
Merchandise Assistant
Hoop Brand Activation
01.2021 - 01.2022
Waitress
Brick House
09.2017 - 02.2018
Supervisor
Countdown Supermarket
11.2011 - 12.2020
Diploma in Cabin Crew - Flight Crew
Learning Cloud New Zealand
High School Diploma -
Scared Heart College
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