Susan Howard
Auckland,AUK
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, my tenure at Storelink Sales Limited honed my problem-solving and Microsoft Office skills. I excel in training and mentoring, significantly improving team performance. My approach prioritizes customer-focused solutions and strategic decision-making, driving substantial results without exceeding a 55-word limit.
Overview
12
12
years of professional experience
Work History
CSM Merchandiser
Storelink Sales Limited
03.2023 - 09.2024
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Nightfill Team Member
The Warehouse Group
11.2022 - 03.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Online Assistant
Woolworths Group
11.2021 - 10.2022
- Coordinated with vendors to ensure timely delivery of products or services, maintaining strong working relationships throughout the process.
- Maintained detailed records of client interactions, allowing for better tracking of needs and preferences.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing timely and efficient online support.
Picker & Packer
Forbes Packaging Ltd
08.2021 - 08.2021
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Safely and securely loaded items to prevent damage during transport.
- Picked and packed order items.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Picker & Packer
Carrolls 3PL Logistics
04.2021 - 08.2021
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
Picker & Packer
Visy Plastics
01.2021 - 03.2021
- Picked and packed order items.
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
Picker & Packer
Glasscorp
02.2020 - 05.2020
- Picked and packed order items.
- Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.
- Facilitated seamless order fulfillment with proper preparation of shipping documents, including invoices, packing slips, and waybills.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Warehouse Administration Clerk
Harvey Norman Computers
09.2017 - 08.2019
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Scheduled appointments and managed calendars for staff members.
- Typed, formatted and edited professional correspondence.
Checkout Operator
Mitre 10 Mega
04.2012 - 05.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Answered incoming calls to offer information and direct individuals to correct personnel.
Education
No Qualifications - Student
Northcote College
Auckland, AUKNo Qualifications - Student
Westlake Girls' High School
Auckland, AUKSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Decision-Making
- Product Knowledge
Timeline
CSM Merchandiser
Storelink Sales Limited
03.2023 - 09.2024
Nightfill Team Member
The Warehouse Group
11.2022 - 03.2023
Online Assistant
Woolworths Group
11.2021 - 10.2022
Picker & Packer
Forbes Packaging Ltd
08.2021 - 08.2021
Picker & Packer
Carrolls 3PL Logistics
04.2021 - 08.2021
Picker & Packer
Visy Plastics
01.2021 - 03.2021
Picker & Packer
Glasscorp
02.2020 - 05.2020
Warehouse Administration Clerk
Harvey Norman Computers
09.2017 - 08.2019
Checkout Operator
Mitre 10 Mega
04.2012 - 05.2015
No Qualifications - Student
Northcote College
No Qualifications - Student
Westlake Girls' High School
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