Susan Li
Auckland,AUK
Summary
Personable and dedicated Customer Service Representative with extensive experience the sales industry. Motivated to maintain customer satisfaction and contribute to company success. Hardworking team player with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
2degrees
Auckland, Auckland
08.2022 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Recommended upgrades or additional features that could enhance user experience.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Supported customers with online billing, access and account issues.
Sales Assistant
H&M
New Market, Auckland
03.2022 - 08.2022
- Assisted customers with returns, exchanges and refunds.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Helped customers find specific products, answered questions and offered product advice.
- Folded and hung clothing items according to store standards.
- Cleaned fitting rooms after each customer use.
- Ensured compliance with all relevant laws pertaining to retail operations.
Deli Assistant
Countdown
New Lynn, Auckland
10.2019 - 01.2021
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Checked expiration dates on all deli products to ensure quality control.
- Restocked shelves when needed in order to maintain adequate inventory levels.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Weighed and priced items for sale according to store guidelines.
Education
BBA - Bachelor of Business
Massey University
02-2027
Skills
- Technical Support
- User Support
- Hardware diagnostics
- Application support
- Customer Service
- Visual Merchandising
- Sales expertise
- Cash Handling
- Store Opening and Closing
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Technical Support Representative
2degrees
08.2022 - Current
Sales Assistant
H&M
03.2022 - 08.2022
Deli Assistant
Countdown
10.2019 - 01.2021
BBA - Bachelor of Business
Massey University
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