Susan Minton

• Updated and maintained databases with current student information.
• Provided administrative support by entering new student data during registration periods.
• Greeted students, parents, and visitors, offering assistance as needed.
• Supported teachers in preparing class materials and special projects.
• Processed payments from parents for school district fees.
• Facilitated front desk operations by delivering effective customer service.
• Directed incoming calls to appropriate staff members.
• Sold school uniforms onsite, assisting parents with sizing and payment processing.

Emphasized cultural identity, customs, language, and knowledge in learning environment.

• Fostered strong relationships and family principles aligned with Treaty of Waitangi.
• Implemented bilingual learning options in Te Reo Māori, Samoan, and Tongan languages.
• Developed culturally sustaining practices that honor diverse cultural identities.
• Focused on holistic education to enhance students' cultural, social, and academic well-being.
• Cultivated 'Warrior Scholars' who are academically proficient and culturally confident.
• Established systems and processes ensuring budget compliance for Pasifika teams.

• Provided comprehensive administrative support to executive team, conducting research and preparing statistical reports.
• Monitored task deadlines for staff members, ensuring timely completion of assignments.
• Organized travel arrangements, including flights, accommodations, and transportation, for executive team.
• Processed business expense invoices accurately and in a timely manner.
• Maintained confidential personnel records and sensitive files with utmost discretion.
• Greeted visitors professionally, offering assistance with inquiries and enhancing first impressions.
• Facilitated smooth communication by managing incoming calls, emails, and executive schedule.
• Coordinated meetings among internal departments and external partners to enhance collaboration.
• Performed various clerical tasks and organized office areas to promote productivity.
• Screened telephone calls and inquiries and directed as appropriate.
• Maintained clerical correspondence via email and phone.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Acted as the liaison between the executive and clients, maintaining strong professional relationships.
• Provided personal support to the executive, including errand running and personal shopping.
• Assisted in organizing vendors for our market stalls at the Principal Māori Conference, dealing with keynote speakers and arranging their flights, accommodation, transport, and finding venues/caterers for the conference attendees.
• Organizing staff end-of-year Christmas function.

• Supporting our sales reps with installations, removals, and relocations of coffee machines.
• Coordinating with the technicians in prioritizing urgent machinery repairs and solutions.
• Phone resolution for clients needing technical support during emergency maintenance operations and fault management activities, facilitating troubleshooting of complex issues to ensure rapid resolution.
• Supported environmental remediation projects through timely technical assistance.
• Assisted team members with technical inquiries to enhance productivity.
• Ensured the availability of technical support during scheduled sessions to maintain operational continuity, whether for a Sales Rep, our Technicians, or our contractors.

• Assisted customers in filing new insurance claims and provided status updates on existing ones.
• Processed requests for additional documentation from customers in a timely manner.
• Prepared reports summarizing claim activity for senior management review.
• Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
• Reviewed customer insurance claims to ensure accuracy and completeness of information.
• Provided guidance to customers regarding their rights and obligations under the insurance policies.
• Collaborated with team members to identify trends in customer issues and develop solutions accordingly.
• Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.

Examined claims, records, and procedures to grant approval of coverage for the Christchurch Earthquake Insurance customers. Requesting quotes for accommodation while their home is under repair.

• Analyzed credit risk for potential customers.
• Developed collection strategies to reduce delinquencies within assigned portfolio of accounts.
• Reconciled customer accounts and maintained accurate records.
• Researched and resolved discrepancies in customer accounts.
• Maintained financial records and updated account information as needed.
• Initiated legal action against delinquent debtors where necessary.