Susan Ninan
Wellington,New Zealand
Summary
A motivated and results driven professional with expertise in customer engagement and event management, enhanced by a marketing acumen. Adept at boosting brand visibility, improving customer experience and achieving organisational objectives through proactive and creative problem solving techniques to ensure successful outcomes.
Overview
4
4
years of professional experience
Work History
Member Engagement Specialist
Chartered Accountants Australia and New Zealand
09.2021 - Current
- Social Media & Content Management: Boosted visibility in the regional Facebook group by analysing performance data, identifying key engagement days and implementing a targeted social media content calendar
- Performance Tracking & Newsletter Management: Managed fortnightly newsletters, tracking performance metrics to drive higher engagement through targeted and personalised content
- Event Planning & Execution: Successfully managed and delivered both in-person events and webinars for CA ANZ global membership, achieving a 95% satisfaction rating through meticulous planning and attention to detail
- Member Engagement: Acted as the primary point of contact for members, addressing queries and actively collaborating with them to drive improvements
- Budget & Financial Management: Oversaw event budgets, delivering detailed financial reports and ensuring all activities remained within budget constraints
- Stakeholder & Vendor Management: Cultivated and maintained relationships with stakeholders and suppliers, managing vendor contracts to ensure alignment with project objectives
- Technical Proficiency: Utilised software tools such as CVENT, Marketo, NetSuite, Salesforce, Canva, and Microsoft Office to manage event registrations and promotion, process data accurately, and track key performance indicators
- Compliance & Standards Adherence: Ensured that all communications and procedures complied with organisational standards, maintaining brand consistency across all platforms
Team Leader (Acting) - Member Engagement
Chartered Accountants Australia and New Zealand
03.2024 - 04.2024
- Strategic Support: Assisted the General Manager in developing and executing marketing and PR strategies to enhance service and brand visibility
- Attention to Detail: Paid close attention to all aspects of member support and event management
- Ensured accuracy and thoroughness in member queries, financial planning, documentation, and database management
Project Officer, Events & Stakeholder Engagement
Ministry of Education of New Zealand
05.2021 - 08.2021
- Project and Administrative Support: Provided comprehensive administrative and project support, managing financial transactions, scheduling meetings, drafting sponsorship contracts and facilitating client communications
- Vendor Management: Identified and sourced venues and suppliers, adhering to budgetary constraints while ensuring high-quality service and a positive experience
- Event Coordination: Played a key role in organising both internal and external events, ensuring seamless execution and meeting organisational objectives
- Stakeholder Relationship Management: Fostered strong relationships with key stakeholders and teams to facilitate the smooth delivery of projects, enhancing collaboration and communication
Business Development Assistant
Jack Yan & Associates
11.2020 - 01.2021
- Market Research: Conducted independent research on Bahrain and Oman to expand Lucire's presence in the Middle East
- This involved analysing market data and trends, sourcing relevant contacts and establishing connections with independent publishers in the region
- Promotional Design: Designed promotional materials using Adobe design tools to attract prospective clients in the Middle Eastern markets demonstrating creativity and enthusiasm
- Sustainability Research: Assisted with international research for the Medinge Group by conducting interviews with companies focusing on corporate social responsibility and promoting sustainable practices
Team Member (Get Out! Singapore)
X - Culture
08.2020 - 10.2020
- Cross-Cultural Collaboration: Virtually collaborated with an international team across five countries to develop a high quality business plan for Get Out! Singapore, including conducting market and industry analysis and identifying growth opportunities
- Proofreading and Writing: Reviewed and introduced developments to existing reports and produced advertisements for clients using design tools
Education
Master of Arts - Communications
Victoria University of Wellington
Wellington, NZ10.2021
Bachelor of Arts - Communications, Literature and Psychology
Jyoti Nivas College Autonomous
Bangalore, India05.2019
Skills
- Customer Service Analytics
- Marketing Strategy Implementation
- Event Planning & Execution
- Quick Learner
- Project Coordination & Reporting
- Strong Interpersonal and Organisational Skills
- Problem Solving & Adaptability
- Strong Written and Verbal Communication
- Budget Management
- Strong Attention to Detail
- Proficient in Microsoft Office
- Proficient in Adobe Creative Suite
- Proficient in Social Media
Accomplishments
- Victoria Tongarewa Scholarship, 2020, Excellence in scholarship Victoria University of Wellington
- Official Selection for Jyoti Filmato National Student Festival, 2019, Co-directed the short film Tete-a-tete, won and premiered at the Jyoti Filmato National Student Film Festival in India.
Timeline
Team Leader (Acting) - Member Engagement
Chartered Accountants Australia and New Zealand
03.2024 - 04.2024
Member Engagement Specialist
Chartered Accountants Australia and New Zealand
09.2021 - Current
Project Officer, Events & Stakeholder Engagement
Ministry of Education of New Zealand
05.2021 - 08.2021
Business Development Assistant
Jack Yan & Associates
11.2020 - 01.2021
Team Member (Get Out! Singapore)
X - Culture
08.2020 - 10.2020
Master of Arts - Communications
Victoria University of Wellington
Bachelor of Arts - Communications, Literature and Psychology
Jyoti Nivas College Autonomous
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