Susan Philp
Palmerston North,MWT
Summary
Customer service specialist with experience in transport logistics and business operations. Enhance client relations and streamline office administration while resolving customer issues and encouraging repeat business. Pursuing horticulture studies with coursework in botany and plant nursery production, complemented by a strong interest in gardening.
Overview
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Receptionist and Senior Customer Service Represent
Foodstuffs North Island
Palmerston North
04.2010 - 05.2025
- Answered North Island head office calls and transferred enquiries to appropriate teams
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Executed order processing to fulfill customer requests efficiently, returns, and exchanges.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction.
- Cultivated customer relationships to support repeat business and loyalty.
Manager
Cafe Brie
Palmerston North
03.2005 - 04.2010
- Managed daily operations for front-of-house and service flow.
- Monitored inventory, placed supply orders.
- Handled customer concerns with professional communication.
- Supervised day-to-day operations to ensure efficiency and quality standards were met.
- Greeted customers, answering questions and inputting orders into POS system.
- Processed payments and handled cash, card, and receipt transactions.
- Answered phone calls, took reservations, and answered inquiries.
Cafe Manager
Woodlands Restaurant
Sanson
02.1999 - 03.2005
- Managed daily operations and coordinated staff schedules.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained new staff on routines, customer service, and closing tasks.
- Monitored staff performance and addressed issues.
- Oversaw compliance with workplace policies and safety procedures.
- Monitored workflow and resolved issues across departments.
- Operated POS system for payment processing and order entry.
- Maintained accurate records, files, and confidential staff information.
Education
Horticulture
Open Polytechnic
03.2026 - 10.2026
Skills
- Customer service
- Business operations
- Professional communication
- Phone etiquette
- Office management
- Data entry
- Customer/Client relations
- Business operations
- Horticulture
References
References available upon request.
Timeline
Horticulture
Open Polytechnic
03.2026 - 10.2026
Receptionist and Senior Customer Service Represent
Foodstuffs North Island
04.2010 - 05.2025
Manager
Cafe Brie
03.2005 - 04.2010
Cafe Manager
Woodlands Restaurant
02.1999 - 03.2005