Susan Reeves
Orewa,AUK
Summary
Retail Sales Consultant at Charisma Fashions, passionate about customer satisfaction. Created customer loyalty and increased sales through personalised solutions and product recommendations. Excelled in building strong customer relationships and rapport with customers leading to repeat business. Skilled in POS system operation and verbal communication, consistently delivering great customer service with a warm, friendly and honest approach.
Overview
13
13
years of professional experience
Work History
Retail Sales Consultant
Charisma Fashions
04.2011 - Current
- Enhanced customer loyalty by offering tailored solutions that meet individual needs and satisfaction through personalised service.
- Handle cash transactions accurately while adhering to established security procedures.
- Training of new employees on store policies, procedures, and best practices for superior customer service.
- Develop strong relationships with clients, leading to repeat business and increased sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Resolve customer complaints promptly, maintaining a positive outcome.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prior Work History
- Tutor
- Banking
- Teacher Aide
- Retail Homeware
Skills
- Retail sales with outstanding personalised customer service and satisfaction
- Merchandising
- Warm and friendly rapport
- Product recommendations
- Upselling strategies
- Handling customer complaints
- POS system operation
- Policy and procedure adherence
- Product knowledge
- Teamwork
- Product promotions
- Pride myself on professional appearance
- Attention to detail
- Creative thinking
- Adaptable and fast learner
Timeline
Retail Sales Consultant
Charisma Fashions
04.2011 - Current
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