Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

SUE RICHARDS

Mount Eden,New Zealand

Summary

Beauty industry professional with over ten years of experience in business development and retail management. Launched two successful startups, building strong customer relationships and improving service quality. Expertise in resolving client issues and managing tasks in dynamic environments, resulting in enhanced customer loyalty. Proven communicator dedicated to customer satisfaction and driving business growth.

Overview

37
37
years of professional experience

Work History

Retail Store Manager

Briarwood
Herne Bay, Auckland
09.2023 - Current
  • Supervised daily retail operations, optimizing staff schedules and managing inventory efficiently.
  • Resolved customer complaints to maintain positive relationships and enhance satisfaction.
  • Implemented strategies that fostered brand loyalty and improved customer experiences.
  • Conducted regular inventory counts to ensure accuracy in stock records.
  • Organized merchandise displays to align with seasonal promotions and events effectively.
  • Coordinated stock replenishment based on sales trends to maintain optimal inventory levels.
  • Handled cash register transactions accurately while delivering exceptional customer service.
  • Created engaging merchandise presentations to stimulate impulse purchases.

Business Development Manager

Advanced Derma Care
Torbay, Auckland
04.2024 - 08.2024
  • Conducted market research and analysis to uncover new business opportunities.
  • Developed and implemented strategies that increased sales and market share.
  • Drafted proposals in response to requests for information from prospects.
  • Organized meetings between senior management and prospective clients.
  • Maintained a comprehensive database of existing customers and potential leads.
  • Attended tradeshows and conferences to network with potential clients.
  • Established new customer accounts through effective negotiation and closing techniques.
  • Performed regular follow-ups with prospects to facilitate timely deal closures.

Business Development Manager New Zealand

Dermocosmetica, George Kypreos
Auckland
11.2022 - 03.2024
  • Cultivated new business opportunities while enhancing existing client relationships.
  • Sold injectable and skincare products to clinics, doctors, dermatologists, and nurses across New Zealand.
  • Delivered client support and educational resources to ensure product understanding.

Beauty Therapy Business Owner

Beauty Therapy Business Owner, Nails at Number 7
Auckland
06.2011 - 10.2022
  • Delivered comprehensive beauty therapy services to enhance client satisfaction.
  • Established pricing structures based on market analytics and current trends.
  • Developed and executed marketing strategies to drive revenue and support growth objectives.
  • Managed business operations, including budgeting and inventory management.

International Flight Attendant

Air New Zealand
Auckland
10.1988 - 01.2002
  • Administered and coordinated emergency procedures, ensuring onboard safety for all passengers.
  • Provided exceptional customer service to maximize passenger comfort during flights.
  • Managed junior team members, overseeing inflight duties and promoting teamwork.

Education

Secretarial Diploma - secretarial and shorthand writing

Wellington Polytechnic
Wellington
12.1982

University Entrance -

Wellington Girl's College
Wellington
01.1981

Skills

  • Leadership and drive
  • Customer service and support
  • Adaptability and collaboration
  • Inventory management and merchandising
  • Cash handling and conflict resolution
  • Employee training and feedback collection
  • Client relationship management
  • Upselling and cross-selling
  • Detail orientation and decision-making
  • Goal setting and multitasking
  • Sales growth strategies
  • Supplier communication
  • Point of sale systems

References

  • Sue, Duncan, sue@craftdevents.com, 021336636, Craft'd
  • Sandy, Hall, Sandyrhall@gmail.com, 0272173225, The Resilience Institute

References

References available upon request.

Timeline

Business Development Manager

Advanced Derma Care
04.2024 - 08.2024

Retail Store Manager

Briarwood
09.2023 - Current

Business Development Manager New Zealand

Dermocosmetica, George Kypreos
11.2022 - 03.2024

Beauty Therapy Business Owner

Beauty Therapy Business Owner, Nails at Number 7
06.2011 - 10.2022

International Flight Attendant

Air New Zealand
10.1988 - 01.2002

Secretarial Diploma - secretarial and shorthand writing

Wellington Polytechnic

University Entrance -

Wellington Girl's College

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