Susan Thomas
Prebbleton, Christchurch,CAN
Summary
- I am driven to provide great customer service in a positive team environment. I have an eye for detail and creativity while also being analytical and logical. I enjoy working to achieve targets and goals.
- I am empathetic with great communication & listening.
- My strength is in customer service growth and development.
- Able to work unsupervised and in a team and learn new systems quickly.
- I am both a creative and critical thinker.
Overview
13
13
years of professional experience
Work History
Pharmacy Tecnician and Retail Manager
Longhurst Pharmacy
Halswell, Christchurch
06.2022 - Current
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Ensured compliance with safety regulations in accordance with company policy.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
RETAIL MANAGER & DISPENSARY TECHNICIAN
Unichem Rolleston Central Pharmacy
11.2016 - Current
- Use of various computer software for all job requirements and reporting
- Managing and leading a retail team to achieve targets
- Effectively allocated tasks during high traffic times to keep operations running smoothly and employees focused
- Completed daily paperwork and data input as established by management
- Forecasting and planning stock purchasing for promotions
- Organisation of inwoods goods, inventory and stock control
- Displays and merchandising for customer engagement and increased sales growth
- Trained and developed new employees with product knowledge and how to give excellent customer service
- Provided customers with a service higher than expected, assessing their needs, product and health well-being suggestions and maintaining knowledge of customer preferences to build customer loyalty.
RETAIL MANAGER & DISPENSARY TECHNICIAN
Pharmacy@Opawa
04.2011 - 11.2017
- Completed National Certificate Pharmacy Technician Level 5 through Open Polytechnic NZ
- Processing prescriptions, data entry, stock selection, compounding products, dispensing and prescription counselling
- Retail stock purchasing for multiple pharmacies, inventory, displays and merchandising, customer service and sales.
Education
Pharmacy Technician -
OPEN POLYTECHNIC NZ
10-2016
Pharamacy Assistant
Open Polytechnic NZ
03-2011
OTAGO GIRLS HIGH SCHOOL
Skills
- Employee Scheduling
- Store Growth Planning
- Inventory Control
- Business Administration
- Team Training
- Visual Merchandising
- Customer Service
- Quality Assurance
- Cash Management
- Store Process Development
- Sales Analysis
- Relationship Selling
Relocating Address
Prebbleton, Christchurch
Affiliations
- Creative pursuits-art painting, photography, craft. Walking in nature/mini hikes. I love animals (we have two cats). I am interested in general wellness.
Timeline
Pharmacy Tecnician and Retail Manager
Longhurst Pharmacy
06.2022 - Current
RETAIL MANAGER & DISPENSARY TECHNICIAN
Unichem Rolleston Central Pharmacy
11.2016 - Current
RETAIL MANAGER & DISPENSARY TECHNICIAN
Pharmacy@Opawa
04.2011 - 11.2017
Pharmacy Technician -
OPEN POLYTECHNIC NZ
Pharamacy Assistant
Open Polytechnic NZ
OTAGO GIRLS HIGH SCHOOL
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