Susan Vick
Auckland,NZ
Summary
I am a self-motivated, confident and ambitious woman with a proven track record of exceeding sales goals with a strong analytic, quantitative and technical aptitude. Sales and Interior design are two of my passions and I have always been interested in homes and real estate. I enjoy helping clients finding the perfect solution that fits there discerning needs to get the absolute best outcome.
I am diligent, ask the right open questions and follow up in a timely manner to ensure a smooth transition from the beginning to end of the sales process to ensure customer satisfaction and repeat business
While committed to delivering exceptional customer service and exceeding sales goals. Listening is key to understanding customer needs with strong communication and interpersonal skills for providing superior customer service.
My experience in sales and as a business owner has given me the ability to work with a diverse range of clients simultaneously with a high degree of accuracy and demonstrated success in relationship building, negotiating, customer satisfaction and retention.
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Overview
6
6
years of professional experience
Work History
Founder
Gourmet Baby
08.2017 - 11.2023
- Online Sales & Marketing, Customer Relationship Management, Product development, Production Planning
- Sales Forecasting, Innovation & Strategy implementation, Social Media Management
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Conduct target market research to scope out industry competition and identify advantageous trends.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Represented organization at industry events.
Key Account Manager 2010 - 2012
Tile Warehouse
- Self motivated and driven business woman presented professionally in alignment with company's brand values.
- Gained customer trust and confidence by demonstrating knowledge of porcelain, stone, ceramic and mosaic products with friendly and professional demeanor.
- Developed and delivered presentations to Interior designers & Architects to position products and services accordingly to lock in product specifications on high end homes and commercial projects.
- Secured high-value accounts by listening to clients needs and thinking outside of the box to develop effective customer design solutions and exceed expectations.
- Monitored service after sale and implemented quick and effective problem resolutions when and where required. Developed thorough understanding of key clients' needs and requirements via meetings and site visits.
- Quantified plans, organized sales presentations, quoted accordingly with several options suited to the client and followed up in timely manner to close deals.
- Hunted, developed and maintained a diverse client base of architects, interior designers, builders and worked accordingly with their clients.
- Specified solutions based on customer needs, product specifications and applicable regulations to achieved and exceeded company-defined sales quotas.
Key Account Manager - 2006 - 2010
European Ceramics & Stone
- Self motivated and driven business woman presented professionally in alignment with company's brand values.
- Gained customer trust and confidence by demonstrating knowledge of porcelain, stone, ceramic and mosaic products with friendly and professional demeanor.
- Developed and delivered presentations to Interior designers & Architects to position products and services accordingly to lock in product specifications on high end homes and commercial projects.
- Secured high-value accounts by listening to clients needs and thinking outside of the box to develop effective customer design solutions and exceed expectations.
- Monitored service after sale and implemented quick and effective problem resolutions when and where required.
- Developed thorough understanding of key clients' needs and requirements via meetings and site visits.
- Quantified plans, organized sales presentations, quoted accordingly with several options suited to the client and followed up in timely manner to close deals.
- Hunted, developed and maintained a diverse client base of architects, interior designers, builders and worked accordingly with their clients.
- Specified solutions based on customer needs, product specifications and applicable regulations to achieved and exceeded company-defined sales quotas.
Sales Representative - 2004 - 2006
Trethewey Granite & Marble
- Showroom Sales and consultation with Interior designer kitchen designers and end consumers
- Prospecting new customers and kitchen companies
- Quantifying kitchen plans and quoting custom bench tops, vanities, fire hearths, tiles and following up quotes and closing deals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stayed current on company offerings and industry trends.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Marketing Management - Sales And Marketing Education
Unitec
Auckland, NZ12.2002
Skills
- Business Development and Planning
- Sales Quota Achievement
- Time Management & Interpersonal Skills
- Communication Skills & Follow Up
- Attention to detail
- Digitally Tech Savvy
- Verbal and Written Communication
- Listening Skills
- Recommending Solutions
Additional Information
Lorraine Atherton - European Ceramics & Stone
027 - 480 - 2666
Jason Bonham - Bonham Interior
021- 224 - 4559
Hannah Gillard - Little Giants Kids Store
021- 391- 911
Timeline
Founder
Gourmet Baby
08.2017 - 11.2023
Key Account Manager 2010 - 2012
Tile Warehouse
Key Account Manager - 2006 - 2010
European Ceramics & Stone
Sales Representative - 2004 - 2006
Trethewey Granite & Marble
Marketing Management - Sales And Marketing Education
Unitec
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