SUSANAKRISTY MALAKI
Auckland,AUK
Summary
Results-driven Placement Coordinator, known for high productivity and efficient task completion. I am committed to ensuring the rightful placement of tenants into homes that meet their needs. Demonstrated ability to build strong relationships with community members and stakeholders, leading to enhanced support networks and improved outcomes for clients. I excel in communication, problem-solving, and adaptability, ensuring successful navigation of complex housing issues, and effective support for diverse client needs.
Proven professional with experience in delivering key housing management services, along with relevant legislation and regulation. Placement Specialists are exceptional partners to the housing team, promoting tenant participation and community development initiatives. I am dedicated to improving the organization's current position and long-term financial stability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Placement Coordinator
KAINGA ORA- HOUSING NEW ZEALAND
Counties Manukau , AUCKLAND
11.2021 - Current
High-performing and stats-driven Placement Coordinator with 4+ years of experience delivering superior results in the Placement Coordinator role. Proactive and reliable, with a meticulously detail-oriented and organized. Proficient in executive-level support and the use of Microsoft Suite. Ability to handle sensitive information with discretion and integrity.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - Criminology And Religious Studies
Victoria University of Wellington
Wellington, NZ12-2019
Skills
- Microsoft Excel
- Database management
- Customer service
- Stakeholder engagement
- Cross-functional collaboration
- Problem solving
- Time management
- Process improvement
- Effective communication
- De-escalation techniques
- De escalation tactics
- Maintain records
- Mental health literacy
- Cultural sensitivity
- Housing policy expertise
- Home and communities Understanding
- Community outreach programs
- Family systems theory
- Problem-solving
- Heartsaver first aid (first aid)
- Excellent communication
- Rehousing
- Referrals and networking
- Tenant rights
- Behavioral intervention
- Data confidentiality
- Asset management
- Housing quality standards
- Data entry
- Analytical thinking
- Task prioritization
- Regulatory compliance
- Adaptability
- Social justice
- Referral coordination
- Risk assessment
- Safety training
- Hazard analysis
- Safety policies development
- Safety management system
- Problem-solving aptitude
Accomplishments
- Embassy of the Republic of Korea, Absolutely Positively Wellington City Council Award
- Victoria University Samoan Association Leadership Award
Certification
- Certificate in Microsoft Excel: Managing Data and Large Workbooks, Auldhouse, 2021
- First Aid Certificate
- Health and Safety Representative at Counties Manukau, Kāinga Ora
- PSA Delegate
References
References available upon request.
Timeline
Placement Coordinator
KAINGA ORA- HOUSING NEW ZEALAND
11.2021 - Current
Bachelor of Arts - Criminology And Religious Studies
Victoria University of Wellington
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