Susanna Brown
42A Douglas Street, Frankton ,Queenstown
Summary
Quality-focused holiday home Property Manager with genuine care for property conditions. Skilled at providing both guest satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Always working in customer facing roles allows myself to have transferable skills of adapting my communication style to support different individuals with different needs.
Overview
8
8
years of professional experience
Work History
Property Management & Housekeeping Manager
Villa Del Lago & Queenstown Stays
, Queenstown
03.2022 - Current
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate records of supplies and equipment inventory.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Performed quality control inspections for guest rooms and public areas.
Customer Sales Representative
Vodafone
, Queenstown
11.2018 - 04.2021
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Identified customer needs by asking questions and advising on best solutions.
Customer Sales Representative
Ezi Car Rental
, Queenstown
02.2017 - 10.2018
- Assist customers with helping plan and make new reservations.
- Resolving customer complaints, face to face, over phone and email.
- Ability to connect with customers and constantly put their needs first.
- Establish, develop and maintain positive business and customer relationships.
Education
Diploma - Popular Music
New College Durham
County Durham UK 06.2014
A-Level - Science, Health & Social & ICT
Park View Community School
County Durham UK 06.2012
High School Diploma -
Park View Community School
County Durham UK 06.2010
Skills
- Communication
- Empathy
- Active listening
- Interpersonal skills
- Adaptable
- Property Inspections
- Administrative Support
- Organization skills
- Problem-solving
- Compassion
- Computer skills
- Emotional Intelligence
Timeline
Property Management & Housekeeping Manager
Villa Del Lago & Queenstown Stays
03.2022 - Current
Customer Sales Representative
Vodafone
11.2018 - 04.2021
Customer Sales Representative
Ezi Car Rental
02.2017 - 10.2018
Diploma - Popular Music
New College Durham
A-Level - Science, Health & Social & ICT
Park View Community School
High School Diploma -
Park View Community School
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