Gazal Malhotra
Rotorua,BOP
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Crew
Wendy’s Hamburger
Fairy Springs, Rotorua
09.2019 - Current
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assistant Manager
BTGT SoftApp Pvt. Ltd.
Sector 24, Chandigarg
12.2017 - 09.2018
- Assisted Manager in interview process of prospective employees and provided feedback.
- Promoted to Assistant Manager after only three months with company.
- Achieved recognition from senior management for contribution to store success, including managing to achieve targets, employees and operations to foster optimal performance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies.
Advisor
Competent Synergies Pvt. Ltd.
Mohali, Mohali
03.2016 - 05.2017
- Managed multi-line phone system with over 50 incoming calls each day, directing individuals to desired personnel and providing general information about online shopping website (Snapdeal) and resolving queries.
- Produced detailed reports outlining key issues and proposed solutions.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
Education
Postgraduate Diploma in Business Management - Level 8
Toi Ohomai Institute Of Technology
Rotorua07.2020
Bachelor of Engineering - Electronics And Communications Engineering
Sachdeva Engineering College For Girls
Gharuan07.2014
Diploma in Engineering - Electronics And Communications Engineering
Government Polytechnic College
Khunimajra07.2011
Skills
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Empathetic and genuine
- Money handling abilities
- International sales support
- Multi-line phone talent
- Complaint resolution
- Report preparation
- Customer engagement
- Interactive communication skills
- Food preparation and safety
- Product promotion
- Menu memorization
- Team management
Timeline
Crew
Wendy’s Hamburger
09.2019 - Current
Assistant Manager
BTGT SoftApp Pvt. Ltd.
12.2017 - 09.2018
Advisor
Competent Synergies Pvt. Ltd.
03.2016 - 05.2017
Postgraduate Diploma in Business Management - Level 8
Toi Ohomai Institute Of Technology
Bachelor of Engineering - Electronics And Communications Engineering
Sachdeva Engineering College For Girls
Diploma in Engineering - Electronics And Communications Engineering
Government Polytechnic College
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