Sushma Chakkapalli

Key Projects Delivered:

• Microsoft Intune Implementation: Led deployment of Intune for secure mobile device and application management across the organisation, streamlining endpoint compliance and remote work readiness.
• Network & Firewall Infrastructure Upgrade: Oversaw end-to-end upgrade of networking backbone, including firewalls, routing and segmentation to support scalable and secure infrastructure.
• Zero Trust Network Access: Implemented a ZTNA framework to improve security without relying on traditional network boundaries, reducing risk and increasing access control.
• Modern Intranet Redevelopment: Delivered a SharePoint-based intranet revamp that improved internal communications, UX design, and document lifecycle management.
• Māori Data Sovereignty Initiatives: Partnered with iwi and governance stakeholders to ensure cloud and on-prem data management aligned with Te Tiriti o Waitangi principles and indigenous data sovereignty.
• Cloud Security Framework Development: Established cloud security governance, policies and architectural controls to enable secure hybrid cloud adoption.
• Azure Cloud Foundation Implementation: Deployed foundational Azure services (landing zones, identity, RBAC, networking) to support future cloud-native workloads.
• Microsoft Business Central Online Implementation: Guided successful transition to MSBC Online, streamlining finance and operations with better reporting and automation capabilities.
• Telephony Migration to Cloud: Led the decommissioning of legacy Mitel systems and migration to Microsoft Teams Calling, boosting flexibility and reducing TCO.

Roles and Responsibilities:

• Defining the requirement roadmap based on the business strategy; manage prioritization among stakeholders.
• Providing review and guidance on sector Investment proposals and ensure that there are sufficient monitoring and accountability structures for agreed investments.
• Pre-programme analysis of project outcomes and potential solutions, providing sound advice to the CIO, Managers, Senior Stakeholders and the Business.
• Working with the business to define high-level project objectives and scope.
• Working with technical team, stakeholders, vendors and suppliers to create sound business cases for decision making through to Project Sponsor approval.
• Defining project benefits and assign the monitoring of benefits, work with the SLT and suppliers to create and facilitate the approval of project-based contracts.
• Working with key stakeholders, the business and suppliers to ensure projects are well planned and that objectives, timelines, scope and budgets are well understood.
• Vendor management where required, including the allocation of appropriate resources for any work being completed.
• Resource management with clear priorities during all key stages of a project.
• Risk assessments and management by effectively monitoring and managing risks and issues throughout programme and project lifecycles.
• Change management practices, to ensure impacts to BAU activities are reduced, staff are engaged and where necessary, well trained.
• Providing guidance to delivery team on developing and maintaining detailed project plans to monitor, track and report on progress.
• Managing project financials through effect monitoring, tracking and reporting.
• Effectively monitoring and managing changes to project time, scope and budget.
• Helping team understand importance of providing clear, concise and accurate project reporting to the Project Sponsor and Senior Leadership Team.
• Completing project closure reports and providing CIO and SLT feedback on lessons learnt by project retrospection.
• Mentoring and coaching Project team, helping ensure professional development within the Delivery team.
• Working with the managers to improve project delivery practices.
• Working with senior stakeholders and staff, to ensure project delivery practices are understood.
• Performing other related duties as requested/required.

Key Project Delivered:

• Cloud Insurance Transformation Project: Led the end-to-end migration of insurance operations to a scalable, cloud-native platform on Azure, boosting system resilience and data accessibility. Enhanced claims processing and customer engagement through advanced automation and digital workflows. Orchestrated seamless integration of third-party SaaS products into the Azure ecosystem, improving interoperability and streamlining service delivery.

Roles and Responsibilities:

• Member of Project Board as Senior user on major transformational change in an ICT Cloud Insurance Programme.
• Partnered with business stakeholders to lead ideation, technical development and launch of new features and capabilities.
• Refined product roadmap based on insights gained from testing the sprint towards user requirements and business prospective.
• Utilized data to inform product recommendations and drive toward key results.
• Identified insights and designed features to address customer needs.
• Coordinated production across stages from concept and design development through final testing and optimization.
• Implemented People & Culture strategies and processes to support employee experience, development and performance management, drive achievement of the organisation's strategic and business goals.
• Reviewed company policies against best practices to better understand level of compliance.
• Paid and processed claims within designated authority level.
• Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
• Conducted claim and estimate re-inspections.
• Analyzed and audited open claims to calculate additional payments owed.
• Evaluated acceptability of claims from third-parties and gathered comprehensive information.
• Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
• Completed required investigations on referred files within established timeframes.
• Obtained necessary information to complete proper evaluation of injury claims.

Key Projects Delivered:

• Social Event Planning and Delivery: Successfully organized and managed a range of social events including weddings, charity functions, and community celebrations. Oversaw end-to-end coordination—from vendor management and logistics to on-the-day execution—enhancing attendee satisfaction and client engagement.
• Personal Milestone Events Management: Delivered bespoke event experiences tailored to individual milestones such as birthdays, anniversaries, and graduations. Ensured seamless execution through detailed planning, personalized design, and stakeholder coordination to bring clients' visions to life.

Roles and Responsibilities

• Responsible for the overall management of projects and coordinating with all stakeholders to ensure all solutions are implemented in a timely manner, and goals and objectives are accomplished.
• Identifying risks and dependencies of the teams work as well as identify opportunities for improved efficiency within and between teams.
• Working collaboratively with project stakeholders to create project work plans and revise as appropriate to meet the changing needs and requirements.
• Working closely with contractors to correctly and completely define and document requirements.
• Facilitating weekly status meetings, working sessions and Project Health Check meetings with team and Stakeholders.
• Driving project requirements definition, track multiple concurrent projects, participate in milestone planning, develop metrics and objectives to assess project progress.
• Defining Project Scope / Vision with Stakeholders and executed the product to meet stakeholders and Industry standards.

Key Projects Delivered:

• Hot Desking and Office Hoteling Implementation: Delivered a modern workplace transformation initiative, introducing hot desking and office hoteling capabilities to support flexible work arrangements. Deployed smart booking tools and streamlined space utilization to enhance employee experience and real estate efficiency.
• Invoice Generation and Management Integration: Led the integration of Salesforce Billing and Oracle Receivables to streamline the invoicing lifecycle. Enabled automated invoice creation, delivery, and reconciliation between CRM and ERP platforms, improving billing accuracy and operational efficiency.
• Financial Reporting and Payment Analytics: Leveraged Oracle analytics tools to develop insights into payment trends, outstanding receivables, and customer behaviours. Delivered actionable reporting that supported strategic decision-making and optimized the collections process.

Roles and Responsibilities:

• Providing cloud project leadership for multiple application enhancements projects through conceptualization to delivery, by managing project Level of Effort (LOE), stakeholder and team coordination, status reporting, project timeline and quality assurance.
• Documentation, report generation with relevant processes and risk assessment as part of NZ AML/CFT mandatory process.
• Responsible for the overall management of projects and coordinating with all stakeholders to ensure all solutions are implemented in a timely manner.
• Prioritizing defects as per the Business need and co-ordinate Defect Fixes, Testing Cycles, and Deployments for Integration and Performances testing.
• Sharing personal technical skills, knowledge and expertise with staff to build ongoing capability in the business unit.
• Working with Regus internal software to track critical project schedules.
• Managing resources and technological constraints with consideration to business impacts and identified risks.
• Facilitating weekly status meetings, working sessions and Project check point meetings for Executives and Stakeholders.
• Partnering with development managers to ensure projects have a time, cost and delivery plan.
• Assess the impact of changes on existing Business and technology process, as well as other interfacing systems.
• Analysing large sets of data to extract relevant information for reporting and modifying requirements.
• Researching and introducing process improvements to ensure smooth project delivery.
• Maintaining a positive client relationship with senior level clients. Attending meetings to discuss the budget and expenses of the properties.
• Liaising with internal team member, external stakeholders and service providers in property and facilities maintenance.
• Understanding diverse business practices, addressing non-compliance, risk assessments, using best available resources.
• Operational tasks like invoice management, general space maintenance, fit out & refurbishment, doing purchase orders for supplies and in charge of health and safety procedures.
• Coordinating with Marketing, PR, Communications teams and liaising with Development and Sales departments.

Key Projects Delivered:

• Open Door Policy Implementation: Championed the design and rollout of open door frameworks to improve civic engagement and transparency. Enabled residents to connect directly with consular service providers and diplomats, streamlining appointment systems and supporting real-time feedback loops on community concerns.
• High-Frequency Trading (HFT) Strategy Development: Delivered performance optimized model focused on rapid execution, reduced slippage, and improved trading outcomes across high volume financial instruments.

Roles and Responsibilities:

• Provided accurate status updates to Senior Project Manager, including metrics and reporting.
• Allocated and utilized project resources in the most efficient manner.
• Assisted the Senior Project manager to scope, plan, cost and schedule the project.
• Ensured all project information was sorted correctly and remained confidential.
• Provided administrative support to the senior project manager and over project team.
• Liaised with the customers to ensure that the project continues to meet their needs, working with vulnerable adults experiencing sexual and family violence. Providing assistance and support to displaced individuals.
• Organized a care package of support and resources. Making referrals to other service providers in public or voluntary sector.
• Took special care of under privileged, low-income community by providing helping hand medically, financially, to overcome their health issues, directing them to proper department in case of any legal issues. Further helping in their smooth deporting to home country.
• Maintaining accurate records and preparing reports for legal purposes. Vital involvement in organizing and systemization of many health care camps and social service campaigns.

• Promoting, maintaining, administrating and follow up of patients through e-consultation serving as Tele-health modality.
• Supporting the digital portfolio activities within Data and Digital, which supports the health system to deliver better services and health outcomes.
• Working hand in hand with my colleagues constantly to manage patients to ensure their graphical progress.
• Consulting, providing advice, support and clinical service to young adults to overcome their altered mental health and helping them to restore their wellbeing.
• Special attention and palliative treatment to elderly people with Dementia.
• In case of special care referring patients to the specialist consultation and advising hospitalization when essential.
• Clinical consultation of same in every six months.
• Comprehensive and benevolent medical care to special need/Complex needs kids with ASD's (autism spectrum disorders) mostly residing in USA & India.