Sushmita Bhatt
Karori,New Zealand
Summary
Dedicated and customer-focused professional with over 3 years of experience in customer service and team management. Known for exceptional communication skills, strong problem-solving abilities, and a proven track record of ensuring customer satisfaction. Adept at leading teams, resolving inquiries efficiently, and delivering high-quality service in fast-paced environments
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
New World
Thorndon
03.2022 - Current
- Assist in creating staff roster to ensure full coverage during peak and off-peak hours.
- Respond to 30+ customer queries daily via phone, mail & in person with professionalism and efficiency.
- Resolved billing issues and service complaints with a high customer satisfaction rate.
- Maintain accurate documentation of customer interactions and escalate complex cases when necessary.
- Collaborate across departments to ensure timely resolution of stock and pricing queries.
- Support management in daily operations, including team leadership and customer service strategies.
- Foster a positive team environment through clear communication and support.
- Proven ability to lead and motivate teams to achieve targets through clear communication, collaboration, and a focus on individual strengths.
- Strong ability to build positive and professional relationships with customers and colleagues through empathy, active listening, and clear communication.
Housekeeping Manager
Mercure Central city apartment & Abel Tasman
06.2019 - 03.2022
- Led daily housekeeping operations across two hotel properties, ensuring high guest satisfaction.
- Supervised hiring, scheduling, and training of new housekeeping staff.
- Managed inventory, supplier relations, and budgeting for departmental expenses.
- Maintained accurate payroll and billing records while overseeing quality standards.
- Ensured cleanliness and operational readiness of rooms and public spaces.
Education
Graduate Diploma - Hotel Management
Otago Polytechnic
Auckland, New Zealand10.2016
Bachelors - Humanities
College of Vocational Studies
Delhi, India01.2013
Skills
- Excellent verbal and written communication
- Strong interpersonal and active listening skills
- Conflict resolution and problem-solving
- Customer engagement and relationship building
- Team leadership and staff coordination
- Time management and attention to detail
- Experience with point-of-sale and inventory systems
Accomplishments
Holder of Licensed Controller Qualification Certificate(LCQ).
References
Available upon request.
<Enter your own>
Timeline
Customer Service Supervisor
New World
03.2022 - Current
Housekeeping Manager
Mercure Central city apartment & Abel Tasman
06.2019 - 03.2022
Graduate Diploma - Hotel Management
Otago Polytechnic
Bachelors - Humanities
College of Vocational Studies
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