- Swimming
- Gym Workouts
- Pilates
- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness
- Mt Biking
- Hiking
- Boating
Susie Hofmans
New Plymouth
Summary
Dynamic professional with a proven track record in sales strategy and customer service, honed at EHaus Taranaki & Hofmans Builders. Excelled in lead generation and negotiation, boosting sales through insightful CRM strategies. Adept at fostering team collaboration and achieving goals, I bring a blend of administration skill and effective communication to drive success.
I have gained many skill sets over my working career that can be crossed over to many roles.
Overview
28
28
years of professional experience
Work History
New Home Sales Consultant & Administrator/Accounts
EHaus Taranaki & Hofmans Builders
01.2011 - Current
- Worked closely with Designers, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home Designing process, ensuring smooth Decision making and ensuring a positive experiences.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their new homes.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Processed all creditor invoices.
- Bank reconciliations
- Weekly Payroll (up to 15 Staff)
- Regular budget monitoring
- Supported Project Manager
Liaison Officer
Taranaki Chamber of Commerce
01.2009 - 10.2010
- Maintained an open line of communication with Business owners ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Planning and executing local events for our CBD
- Onboarding of new Business owners ( Sales)
Sales Consultant
Media Works Advertising
09.2002 - 09.2004
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
Gym Manager
World Gyym
07.1997 - 08.2002
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Generated leads through sales promotions and word-of-mouth.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Trained employees on general procedures, gym rules and duties.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
- Interviewed and hired gym staff for various roles.
Education
Sports Management, Fitness Centre Training
Auckland University of Technology
Auckalnd11-1992
Skills
- Sales strategy
- Multitasking capacity
- Customer service
- Strong negotiation skills
- Administration Skill
- Insightly CRM Skills
- Trained in Xero
Interests
Timeline
New Home Sales Consultant & Administrator/Accounts
EHaus Taranaki & Hofmans Builders
01.2011 - Current
Liaison Officer
Taranaki Chamber of Commerce
01.2009 - 10.2010
Sales Consultant
Media Works Advertising
09.2002 - 09.2004
Gym Manager
World Gyym
07.1997 - 08.2002
Sports Management, Fitness Centre Training
Auckland University of Technology
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