Susmeeta Prakash
Otahuhu,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Administrator
Busy Bee Daycare
2023.09 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Evaluated customer needs and feedback to drive product and service improvements.
Pharmacy Assistant
Life Pharmacy Fiji
2017.07 - 2023.04
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified order information against computer database.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Sales Assistant
Jacks Of Fiji
2016.11 - 2017.06
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Fielded customer questions to share information about products, availability, and pricing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate in Health And Well Being - Level 2
Future Skills
Auckland, NZ12.2023
Certificate in Business And Computing Fundamental'
Fiji National University
Suva, Fiji06.2020
Certificate in Computing
St. Louise Development Centre
Nausori, Fiji07.2018
High School Diploma -
Vunimono High School & Saraswati College
Nausori, Fiji11.2016
Skills
- Timesheet Processing
- Office Administration & Business Administration
- Supplies Ordering
- Computing Knowledge
- Customer Service & Communication Skills
- Document Management
- Document Control
- Administrative Support
- Policy implementation
- Problem solving
- Task prioritization
References
References available upon request.
Timeline
Administrator
Busy Bee Daycare
2023.09 - Current
Pharmacy Assistant
Life Pharmacy Fiji
2017.07 - 2023.04
Sales Assistant
Jacks Of Fiji
2016.11 - 2017.06
Certificate in Health And Well Being - Level 2
Future Skills
Certificate in Business And Computing Fundamental'
Fiji National University
Certificate in Computing
St. Louise Development Centre
High School Diploma -
Vunimono High School & Saraswati College
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