SUSMITA POKHREL
Tauranga,BOP
Summary
Well-informed individual with more than 3 years of working as Admissions Officer for EXPERT EDUCATION AND VISA SERVICES. Determined professional experienced in counselling skills and considered effective team player.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
ADMISSION OFFICER
Canon International Education
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Participated open houses to offer details on class size, activities and student-to-staff ratios.
- Screening GTE documents according to the student’s profile.
- Able to use various computer applications such as Word, Excel.
- Good experience with student admission documentation for Japan and Australia SOP preparing & assisting students for it Assisting clients in preparing Financial Documents .
- Dedicated for good communication and support to student’s parents for admission.
Customer Service Representative
TECHLORD TECHNOLOGY
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers
Visa Counselor
Expert Education And Visa Services
09.2019 - 06.2022
- Supported applicants through visa process and helped correct different issues.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
- Guided applicants through processes of obtaining visas and required documentation.
Education
Bachelor of Science - SCIENCE
TRIBHUVAN UNIVERSITY
KATHMANDU, NEPAL05.2022
Skills
- Staff Support
- Quality Assurance
- Operational Requirements
- Office Supplies and Inventory
- Review Processes
- Customer Experience
- Team Meetings
Additional Information
With a strong passion for health case and a dedication to providing exceptional patient case, I believe I would make a valuable addition to your organisation. Being a bachelors in Science field, my always passion was to work for the health care and pursue my future on the role. I am very much hungry to learn and work on this field and very much excited about the opportunity to contribute to your organisation ongoing commitment to excellence in health care.
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
TECHLORD TECHNOLOGY
06.2023 - 08.2023
Visa Counselor
Expert Education And Visa Services
09.2019 - 06.2022
ADMISSION OFFICER
Canon International Education
Bachelor of Science - SCIENCE
TRIBHUVAN UNIVERSITY
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