Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
Hi, I’m

SUSMITHA ARJUN DEV

AUCKLAND,MOUNT ROSKILL

Summary

Highly detail-oriented and professional Assistant Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

11
years of professional experience

Work History

Indian Overseas Bank

Assistant Manager
07.2013 - 12.2024

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained friendly and professional customer interactions.
  • Supported AML investigations by providing accurate and timely information on customers' financial activities.
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
  • Developed strategic plans for day-to-day financial operations.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Examined customer loan applications for loan approvals and denials.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.

Education

The Career Academy
Auckland, NZ

Certificate from Account administration and payroll
02.2024

University Overview


I have completed accounting and payroll, including practical skills in MYOB and Xero. I understand how to prepare and read financial statements like balance sheets and income statements. I have knowledge of GST, payroll processing, and employment law. I also learned how to manage accounts receivable and handle cash flow. This training gave me the skills to support day-to-day financial operations in a business.


College of Engineering Poonjar

Bachelor of Technology from Computer Science
04.2011

Skills

  • Xero
  • Accounting
  • MYOB
  • MS Office
  • Administration and Reporting
  • Documentation And Reporting
  • Retail Operations
  • Employee Scheduling

Timeline

Assistant Manager

Indian Overseas Bank
07.2013 - 12.2024

College of Engineering Poonjar

Bachelor of Technology from Computer Science

The Career Academy

Certificate from Account administration and payroll

ADDITIONAL INFORMATION

Visa : Resident visa

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