Susmitha Padmanabham

• Delivered technical support to internal users, resolving system issues and ensuring

smooth day-to-day operations

enhancing productivity and compliance

• Worked closely with IT teams to document processes, streamline support workflows,

and improve service quality

• Assisted in installation and configuration of IT equipment, streamlining operational workflows.

• Developed and executed test cases for website functionality, identifying and reporting bugs.
• Tested various API authentication mechanisms to ensure security and proper access control.
• Analyzed API design and wrote JavaScript scripts to validate XML and JSON formats.
• Ran Postman Collections using Newman CLI and integrated them into Azure CI/CD pipeline for automated testing.
• Project – Bookone Local

• Experience in aspects of SDLC, STLC, Agile and methodology.
• Hands-on experience in Unit Testing, Integration Testing and Defect Tracking.
• Experienced in writing test cases, defining test data, developing and maintaining test scripts and analyzing test results.
• Worked on creating test scripts using excel, Jira test cycles and defect tracking.
• Good in smartly interacting with development teams and QA teams on requirements gathering and defect management.
• Self-motivated and able to work independently as well as in a group environment with an active team player attitude.