Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Suzanna Kelland

Onekawa,Napier

Summary

Compassionate professional with a solid background in mental health support. Known for providing emotional support and maintaining accurate documentation. Committed to enhancing client outcomes through effective communication and tailored care strategies, with a passion for working with Tamariki and their whanau.

Overview

10
10
years of professional experience

Work History

Mental Health Support Worker

Walsh Trust
Henderson, Auckland
01.2019 - 04.2025
  • Provided emotional support to clients in various settings.
  • Assisted clients with daily living activities and personal care.
  • Documented client progress and communicated updates to the team.
  • Collaborated with multidisciplinary teams to coordinate care plans.
  • Facilitated group therapy sessions to promote social interaction.
  • Maintained a safe and supportive environment for all clients.
  • Educated clients about coping strategies and mental health resources.
  • Assisted clients with daily living activities such as meal planning, medication management, budgeting.
  • Assisted clients in developing individualized treatment plans and goals.
  • Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
  • Monitored client progress toward meeting goals outlined in their treatment plan.
  • Maintained accurate records of client interactions using an electronic health record system.
  • Provided referrals to appropriate mental health providers or community services as needed.
  • Conducted assessments of client needs, strengths and resources.

Residential Support Worker

Higher Ground
01.2015 - 01.2019
  • Monitored client behavior and reported changes to the care team.
  • Maintained accurate documentation of client progress and incidents.
  • Provided emotional support and crisis intervention when necessary.
  • Ensured a safe and clean living environment for all residents.
  • Provided emotional support to residents during difficult times.
  • Ensured that all policies and procedures were followed at all times.
  • Monitored resident safety and security at residence and on outings in community.
  • Assisted with medication administration and management as needed.
  • Transported residents to appointments, meetings, recreational outings.

Education

SOCIAL WORK

Open Polytecnic
Wellington
10-2025

Level 4 Certificate - Mental Health and Wellbeing

Open Polytecnic
01.2019

Skills

  • Communication skills
  • Empathy and compassion
  • Computer skills
  • Good team player
  • Ability to work autonomously
  • Good record keeping
  • Time management skills
  • Writing notes and assessments
  • Emotional support
  • Documentation practices
  • Community resource referral
  • Group facilitation
  • Motivational interviewing
  • Peer support
  • Residential support
  • Client engagement
  • Individualized goal plans
  • Relapse prevention
  • Recovery planning
  • Case documentation
  • Building rapport
  • Confidentiality
  • Patient advocacy

Accomplishments

  • Oscar award received at Walsh Trust in 2024, this was awarded to me for being a valued staff member, going above and beyond for the people I worked with and for my colleagues.

References

References available upon request.

Timeline

Mental Health Support Worker

Walsh Trust
01.2019 - 04.2025

Residential Support Worker

Higher Ground
01.2015 - 01.2019

SOCIAL WORK

Open Polytecnic

Level 4 Certificate - Mental Health and Wellbeing

Open Polytecnic

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Suzanna Kelland