Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Suzannah Perrin

Rolleston,CAN

Summary

I am an outgoing, energetic and highly motivated person, with a passion for people. I have outstanding communication and relationship building skills and thoroughly enjoy working in customer service. I have excelled working in a sales environment and have passionately led and coached my team to achieve outstanding results. I have superb organisation and planning skills with the ability to manage multiple responsibilities. I have a strong work ethic and I don’t shy away from a challenge. Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships. Experienced with engaging customers and driving sales in fast-paced retail setting. Utilizes effective merchandising strategies to enhance shopping experience. Track record of maintaining high levels of customer satisfaction and operational efficiency. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

31
31
years of professional experience

Work History

Retail Sales Assistant

Rolleston Central Pharmacy
04.2021 - 07.2024
  • Company Overview: Oakley Brown Pharmacy Group
  • At Rolleston Central Pharmacy the customer experience is our top priority
  • As a Retail Sales Assistant I provide outstanding service which is flexible, adaptable and caring while providing our customers with a top instore experience
  • Providing customers with product information and choice
  • Achieve set sales targets
  • Positively promote all products within the pharmacy
  • Responsible for closing store at the end of the day, including closing tills, and getting store ready for the next day
  • Oakley Brown Pharmacy Group
  • Winner of National Window promo displays
  • Constantly meeting sales targets
  • Winner of the Company Most Improved Award

Sales Person

Salvation Army
09.2020 - 03.2021
  • At the Salvation army we assist customers to find clothing to make them feel good and increase their own self esteem
  • I have a non judgemental attitude and within this role built rapport very quickly with those that I assisted with their purchases
  • Responsible for sorting donated Clothing, goods and toys
  • Operate tills, floats and banking
  • Sales
  • Merchandising to make the store attractive to those that come in

Demonstrator

Thin Lizzy
03.2018 - 08.2020
  • At Thin Lizzy the customer experience is our top priority
  • As a demonstrator I provide exceptional service by providing my customers with one minute makeovers to make them look and feel fabulous
  • Assist customers how to use and get the best out of Thin Lizzy products to drive repeat sales
  • Achieve set targets
  • Positively promote all Thin Lizzy products
  • Consistently achieve targets
  • Often exceed targets

Area Manager

BDM Grange
01.2011 - 01.2013
  • Company Overview: Marketing and distribution company for leading personal care and beauty brands
  • Serviced existing accounts and developed new business through pharmacies and department stores
  • Developed strong customer relationships with clients and gained their trust
  • Assessed the business needs of clients to support sales approaches and offer growth opportunities
  • Identified new pharmacies and department stores in the area and approached them to develop new business
  • Expanded the range of outlets distributing the brands
  • Sold high-value items like product display units directly from the car
  • Identified opportunities for innovative promotional activity; planned and managed an in-store make-up event
  • Marketing and distribution company for leading personal care and beauty brands
  • Turned around a run-down territory into a thriving and profitable business stream
  • Consistently achieved growth and met targets

Fragrance Counter Manager/ Cosmetics Manager

Farmers Trading Company
01.1994 - 01.2011
  • Started at the company as a merchandiser responsible for product display in store
  • Then moved on to Counter Manager roles with additional responsibilities
  • Managed up to seven staff; recruited new casual staff, and carried out induction and product knowledge training
  • Monitored stock levels and fed back to buyers and merchandise planners to maintain an optimal stock turnover cycle
  • Motivated the team to achieve sales targets and KPIs
  • Set up promotions to drive sales and achieve targets; provided a point of difference from the other counters in the branch to attract passing customers
  • Maintained customer records and carried out direct marketing to the client database
  • Ran product launches; liaised with partners, company reps and Head Office personnel to ensure that launches were successful
  • Liaised with line managers, the store manager and buyers to ensure smooth running of the business and growth in sales
  • 2007: Aramis Counter Manager of the Year
  • 2005: Farmers Award for $1 million sales on the counter
  • Invited to attend and participate annual conferences for Elizabeth Arden High Achievers between 2004 and 2011
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Organized sale events and created eye-catching product displays to attract customers to Type counter.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Achieved sales goals through effective communication and demonstration of products.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Performed daily department re-merchandising, price markdowns and merchandise transfers.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Monitored competitor activity within the market segment to stay ahead with innovative strategies.

Education

Sixth Form Certificate -

Hastings Girls High School

Skills

  • Sales & Account Management
  • Business Development
  • Team Leadership
  • Merchandising Promotions
  • Marketing
  • Customer Service
  • Closing Sales
  • Cash Handling
  • Punctuality
  • Goal-Oriented
  • Visual Merchandising
  • Brand Awareness
  • Store maintenance
  • Opening and closing procedures
  • Building rapport
  • Merchandise Display
  • Retail Sales
  • Phone Etiquette
  • Customer Engagement
  • Stock replenishment
  • Upselling strategies
  • Product Demonstrations

References

Available on request.

Timeline

Retail Sales Assistant

Rolleston Central Pharmacy
04.2021 - 07.2024

Sales Person

Salvation Army
09.2020 - 03.2021

Demonstrator

Thin Lizzy
03.2018 - 08.2020

Area Manager

BDM Grange
01.2011 - 01.2013

Fragrance Counter Manager/ Cosmetics Manager

Farmers Trading Company
01.1994 - 01.2011

Sixth Form Certificate -

Hastings Girls High School
Suzannah Perrin