Suzanna (Sana) Apolo
Newtown
Summary
Proven team player and self-motivated professional, demonstrated through a history of enhancing customer satisfaction and streamlining operations at The Terrace Conference Centre. Excelled in roles requiring strong work ethic and reliability, significantly improving service quality. Skilled in multitasking and maintaining cleanliness, my background ensures efficiency and a commitment to excellence in any setting.
Overview
18
18
years of professional experience
Work History
Conference Attendant - Day Supervisor
The Terrace Conference Centre
05.2016 - 12.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Front of House/Cook
Spotless Catering, Wellington Hospital
11.2014 - 05.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed opening and closing shift kitchen tasks.
Administrative Assistant
Capital and Coast DHB, Wellington Regional Hospital
02.2008 - 04.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Crew Member
McDonald's
01.2006 - 01.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Certificate In Secretarial Computer Applications -
Wellington Institute of Technology
WellingtonBusiness Administration Training Course
McGirrs Training
Lambton Quay, WellingtonNCEA Levels 1, 2 And 3 -
St Catherine’s College
Kilbirnie, WGN2005
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Initiative and Self-motivation
Referees
Christina Heather - 021 269 3531
(The Terrace Conference Centre Manager)
Simon Mapu - 021 0896 2334
(Kitchen Supervisor, Wellington Hospital)
Timeline
Conference Attendant - Day Supervisor
The Terrace Conference Centre
05.2016 - 12.2023
Front of House/Cook
Spotless Catering, Wellington Hospital
11.2014 - 05.2016
Administrative Assistant
Capital and Coast DHB, Wellington Regional Hospital
02.2008 - 04.2010
Crew Member
McDonald's
01.2006 - 01.2008
Certificate In Secretarial Computer Applications -
Wellington Institute of Technology
Business Administration Training Course
McGirrs Training
NCEA Levels 1, 2 And 3 -
St Catherine’s College
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