Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Suzanne De La Pena

Suzanne De La Pena

Phillipstown, Christchurch ,Canterbury

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized Administrator with Number years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Talented Job Title with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Administrative Officer

Department Of Education, Philippines
05.2021 - 05.2023
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Delivered performance reviews, recommending additional training or advancements.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Administrative Assistant

Carlos Hilado Memorial State University
05.1996 - 05.2021
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Master In Public Administration - Completed The Academic Requirement

Carlos Hilado Memorial State University
Talisay City, Negros Occidental, Philippines
05.2001

Bachelor Of Science In Commerce - Major in Accounting

University of St. La Salle-Bacolod
Bacolod City, Negros Occidental, Philippines
05.1983

Graduated As Class Salutatorian - High School

Concepcion Barangay High School
Talisay City, Negros Occidental, Philippines
03.1979

Graduated As Class Valedictorian - Primary Education

Concepcion Elementary School
Talisay City, Negros Occidental, Philippines
04.1975

Skills

  • Documentation and control
  • Data Acquisition
  • Policy and procedure modification
  • Procedure Development
  • Database Administration
  • Expense Reporting
  • Scheduling and calendar management
  • Data retrieval systems
  • Meeting facilitation
  • Personnel Management
  • Document Control
  • Database Management
  • Records Management
  • Office Management
  • Credit and collections
  • Human Resources Support
  • Scheduling appointments
  • Travel Arrangements
  • Payroll and budgeting
  • Adaptability and Flexibility
  • Staff Supervision
  • Inventory Management
  • Organizational Skills
  • Attention to Detail
  • Team Leadership
  • Customer Service
  • Effective Communication
  • Filing
  • Travel Coordination
  • Calendar Management
  • Data Entry
  • Office Administration
  • Minute Taking
  • Information Security
  • Mail handling
  • Appointment Scheduling
  • Clerical Support
  • Deadline-oriented
  • Multi-Line Phone Systems
  • Schedule Management
  • Coordination
  • Inventory Systems
  • Professional and mature
  • Mail distribution
  • Excel spreadsheets
  • Computer Skills
  • Multi-line phone proficiency

Timeline

Administrative Officer

Department Of Education, Philippines
05.2021 - 05.2023

Administrative Assistant

Carlos Hilado Memorial State University
05.1996 - 05.2021

Master In Public Administration - Completed The Academic Requirement

Carlos Hilado Memorial State University

Bachelor Of Science In Commerce - Major in Accounting

University of St. La Salle-Bacolod

Graduated As Class Salutatorian - High School

Concepcion Barangay High School

Graduated As Class Valedictorian - Primary Education

Concepcion Elementary School
Suzanne De La Pena