SUZANNE IESE
Summary
I am a hardworking and determined person who can accomplish any assigned task given. I would love to work in an environment that is challenging and that will allow me to show my full potential. I am also passionate in developing my skills and to take full responsibility in all that is asked of me. I am a person that grasps on to opportunities when given and is always willing to give 100%.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Local Doctors
Auckland
03.2025 - Current
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Assisted in processing insurance claims, verifying patient eligibility and coverage details.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Provided front desk support, greeting patients, answering inquiries, and directing calls efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Patient Administrator Coordinator
Auckland District Health Board
Auckland, NZ
01.2025 - 03.2025
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Improved patient satisfaction by streamlining appointment scheduling processes.
- Reduced wait times for patients by managing patient flow and coordinating with healthcare providers.
- Coordinated referral management tasks, resulting in improved access to specialized care for patients.
- Enhanced office efficiency by maintaining accurate patient records and updating necessary documentation.
Cargo Flight Clerk
Menzies Aviation
Brisbane, Australia
07.2024 - 08.2024
- Utilised strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Clinical Administrator
Sonic Health Plus
Loganholme, QLD
01.2023 - 07.2024
- Implemented electronic health record systems, ensuring accurate documentation and easy access to patient information
- Monitored regulatory compliance within the facility, ensuring adherence to healthcare laws and accreditation standards
- Communicated with patients, ensuring that medical information was kept private
- Developed and distributed employee work schedules based on operational needs and employee requests
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Led a team of medical professionals to deliver high-quality healthcare services in a timely manner
- Optimized clinic workflow processes, reducing wait times for patients while maintaining quality service levels.
Education
Certificate in Customer Service Level 3, Certificate in travel and Tourism Level 3 - Tourism And Travel Management
Crown Institute of Studies
Auckland07.2020
High School Diploma -
Auckland Girls' Grammar School
Auckland09.2019
Skills
- Customer service and assistance Results management
- Customer relations skills Written Communication
- Time Management Multitasking Abilities
- Calm Under Pressure Health and Safety Regulations
- Occupational health administration
References
REFERENCES
Sonic Health Plus - Practice Manager
Shanae Woolley
+61 417 533 878 Shanae.Woolley@sonichealthplus.com.au
Local Doctors - Clinic Coordinator
Likith Akula
+64 2902096046
Likith.Akula@tamakihealth.co.nz
Timeline
Medical Receptionist
Local Doctors
03.2025 - Current
Patient Administrator Coordinator
Auckland District Health Board
01.2025 - 03.2025
Cargo Flight Clerk
Menzies Aviation
07.2024 - 08.2024
Clinical Administrator
Sonic Health Plus
01.2023 - 07.2024
High School Diploma -
Auckland Girls' Grammar School
Certificate in Customer Service Level 3, Certificate in travel and Tourism Level 3 - Tourism And Travel Management
Crown Institute of Studies