Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Suzanne (Sue) Robinson

Christchurch,CAN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

21
21
years of professional experience

Work History

Managing Director

Top Of The South Travel Ltd
07.2014 - Current
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Clarified roles, responsibilities and expectations of staff.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Established performance goals for department and provided methods for reaching milestones.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Increased company growth through collaboration with sales and marketing departments.
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Represented organization at industry conferences and events.
  • Managed financial, operational and human resources to optimize business performance.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Cultivated company-wide culture of innovation and collaboration.
  • Monitored key business risks and established risk management procedures.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.

Managing Director

Hotel Homes Property Management Ltd
02.2012 - 03.2015
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Managing Director

80 Minute Game Ltd
03.2009 - 11.2011
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Created the business idea, promoted and managed the Rugby World Cup 2011 accommodation programme in private homes throughout New Zealand
  • Managed a large portfolio of homes with 74 staff reports over the campaign positioned throughout New Zealand during the tournament

Financial Controller

RIS Insurance Ltd
07.2002 - 03.2011
  • Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
  • Led organizational cash flow and cash flow forecasting initiatives.
  • Prepared accurate financial reports and monthly statements for accounts receivable.
  • Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables.
  • Calculated salesperson commissions based on established parameters and disbursed payments.

Education

Real Estate Salesperson Level 4 - Real Estate

Open Polytechnic of New Zealand
Lower Hutt, NZ
02.2014

Skills

  • Company Culture
  • Staff Management
  • Budget Development
  • Financial Management
  • Business Administration
  • Problem-Solving Skills
  • Business Development & Planning
  • Team Collaboration
  • Client Relationships
  • Strategic Vision & Planning
  • Performance Monitoring and Evaluation

Additional Information

  • Board Chairperson | Darfield High School Board of Trustees May 2013 - September 2022
  • Executive Trustees | New Zealand School Trustees Association - Canterbury 2014 - 2019
  • Licensed Real Estate Salesperson in New Zealand and Queensland, Australia
  • 25+ years of business ownership and entrepreneurship

Timeline

Managing Director

Top Of The South Travel Ltd
07.2014 - Current

Managing Director

Hotel Homes Property Management Ltd
02.2012 - 03.2015

Managing Director

80 Minute Game Ltd
03.2009 - 11.2011

Financial Controller

RIS Insurance Ltd
07.2002 - 03.2011

Real Estate Salesperson Level 4 - Real Estate

Open Polytechnic of New Zealand

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Suzanne (Sue) Robinson