Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toby Raynswood

Saint Kilda,OTA

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Mac, PC and Linux user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

6
6
years of professional experience

Work History

Computer Technician

Cello Technology
Dunedin, OTA
09.2019 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Helped streamline repair processes and update procedures for support action consistency.

Senior Security Guard

SPS Security LTD
Dunedin, OTA
03.2017 - Current
  • Supervised team of Three up to ten security personnel during shift.
  • Recorded incident reports with detailed accounts of occurrences.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Computer Technician

GLI Computers
Dunedin, OTA
05.2018 - 09.2019
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Certificate - Personal Training

Otago Polytechnic
Dunedin, OTA
2016

Certificate - Information in Technology

Otago Polytechnic
Dunedin, OTA
2014

Skills

  • Hardware and software installation
  • Desktop and Laptop Installations
  • Mac and PC equipment knowledge
  • Technical Analysis
  • Operating System Testing
  • Repair
  • Network Hardware and Software Maintenance
  • Hardware and Software Installation
  • Project Management
  • Software diagnosis
  • Customer service expert

Timeline

Computer Technician

Cello Technology
09.2019 - Current

Computer Technician

GLI Computers
05.2018 - 09.2019

Senior Security Guard

SPS Security LTD
03.2017 - Current

Certificate - Personal Training

Otago Polytechnic

Certificate - Information in Technology

Otago Polytechnic
Toby Raynswood