Suzanne Maree Lankshear
Rd2 Wakefield,Tasman, Nelson
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Bartender with exceptional customer service skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Manager
Tapawera Bottle Store and Accommodation
10 2023 - 03 2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Improved safety procedures to create safe working conditions for workers.
Assistant Manager
Tapawera Hop Bar, Restaurat, Bottle Store and Accommodation
04 2022 - 10 2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Volunteer Firefighter
Fenz
01 2014 - Current
- Contributed to a safer community environment by performing hazardous material clean-ups and mitigations.
- Increased public awareness about fire safety through participation in community events and media interviews.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Optimized resource allocation during emergency situations through effective communication with dispatchers and other first responders.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
Volunteer Manager
Tapawera Op Shop and Coummity Centre
04 2017 - 04 2022
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Worked closely alongside other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
- Recognized outstanding contributions by organizing appreciation events that celebrated the achievements of dedicated volunteers.
Customer service and administration manager
Countdown
01 2010 - 07 2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Higher School Certificate -
Nayland College
09.1988
Skills
- Team player, Loyal
- Customer Relationship Management (CRM)
- Sales Techniques
- Verbal and written communication
- Budget Control
- Time Management
- Employee Scheduling
- Cost Reduction
- Operations Management
- Product and service knowledge
- Staff Supervision
- Marketing knowledge
- Compliance understanding
- Retail Operations
- Money Handling
- Customer rapport
- Self Motivation
- Adaptability
- Attention to Detail
- Fire prevention
- Physical Fitness
- Hazardous Materials Handling
Certification
- CFR - Certified First Responder - 1 February 2024
- Manager's Certificate - expires 1 September 2026
- Harm Minimisation Certificate - - 14 April 2022
- Pyschological Wellbeing Workshop - 22 November 2019
- FENZ Operational Suppoert Certificate - 19 February 2017
- Fortlift Operators Certificate - 5 April 2017
- Licence Controller Qualification Bridging Test - 11 March 2014
- Ecolab - 29 August 2013
- National Certificate in Food & Related Products Processing - 31 May 2012
- Licence Controller Qualification - 8 February 2011
- Management skills - 20 May 2008
- Introductory Food Safety 19 - August 1997
- The couper Group Armed Hold - Up safety 20 February 1997
Timeline
Manager
Tapawera Bottle Store and Accommodation
10 2023 - 03 2024
Assistant Manager
Tapawera Hop Bar, Restaurat, Bottle Store and Accommodation
04 2022 - 10 2023
Volunteer Firefighter
Fenz
01 2014 - Current
Volunteer Manager
Tapawera Op Shop and Coummity Centre
04 2017 - 04 2022
Customer service and administration manager
Countdown
01 2010 - 07 2016
Higher School Certificate -
Nayland College
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