Swapna Kattalai
Hyderabad,INDIA
Summary
Dynamic leader with a proven track record at JP Morgan Chase India Pvt Ltd., adept in change management and operational efficiency, enhancing operations with a 101 SOP transition to a global platform. Skilled in team building and stakeholder collaboration, I excel in driving seamless transitions and boosting employee satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Testing Analyst
J P Morgan Chase India Pvt Ltd.
Hyderabad
10.2023 - 01.2025
- Perform Quality Assurance tests to ensure the execution of the Monitoring and Testing Program is in line with the firm's Testing Standards and Procedures
- Develops, maintains, and executes the annual testing plan, identifies potential gaps, and follows through on reporting, escalation, and resolution
- Assesses (including the root cause analysis), documents, and communicates emerging risks, themes and identified issues to leadership and risk partners in a timely manner
- Provides status updates to key stakeholders on programs and specific reviews where warranted
- Partner with Monitoring & Testing, Operational Risk and Compliance managers, and business stakeholders
- Involvement in departmental projects particularly in relation to the development of the Annual Monitoring and Testing Plan
- Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made
- Review quality of completed work, based on Firmwide standards
- Help to identify key issues, trends, observations and effectively report summary results to key stakeholders
- Ensure consistency with the Global QA framework and governance approach
Team Leader
JP Morgan Chase India Pvt Ltd.
Hyderabad
04.2017 - 10.2023
- Worked in Onboarding teams, Off boarding and related teams
- worked in Change Management Team
- Spearheaded the successful implementation of transition of SOPS resulting in 101 SOPs moving to Global Platform from Common Share drive, increased the efficiency of Operations Users with proper Audit trails and governance maintained in the new platform
- Addressing the ongoing issues with global team for smooth business functions
- Provided Presentations how to use the platform, its features
- Along with it provided training to Ops Users
- Led cross-functional teams through couple of phases of change, ensuring seamless transition and minimal disruption to daily operation
- Developed and executed comprehensive change management plans, including communication strategies, training programs, and risk mitigation strategies
- Collaborated with key stakeholders at all levels to build support and address concerns, increased in overall employee satisfaction during the change process
- Utilized data analysis to measure the effectiveness of change initiatives, identifying areas for improvement and implementing adjustments accordingly
Senior Process Associate
Tata Consultancy Services
Hyderabad
01.2016 - 04.2017
- Conducted through the monitoring of transactions for HSBC Bank.
- Vigilantly monitored Anti-Money Laundering (AML) and Know Your Customer (KYC) alerts to identify and address any suspicious activities.
- Reported identified abnormalities and anomalies to the next level of management for further investigation and action.
- Achieved nomination to the Level 2 team within a short span, based on exceptional performance and demonstrated expertise.
Branch Manager
IIFL
, Hyderabad
07.2013 - 12.2013
- Responsible for managing Branch P & L through target bound sales, marketing activities & efficient branch operations through strong leadership skills and service orientation
- He must have strong man management & relationship skills
- Must be well versed with branch operations & processes including Gold Appraisal, Sales & Marketing, customer acquisition, cash management, collections & NPA management, safekeeping of securities, vault operations, customer service, auditory compliance, security & administration
- Responsible for safekeeping of Pledged securities following the guidelines and Procedures laid down by the company
Assistant Manager
HDFC Bank Ltd.
, Secunderabad
08.2008 - 11.2012
- Worked as a Personal Banker investigated Account opening Process, Loan Account Processing, Other Bank related Products
- Worked as Operations Manager dealt with Unsecured and Secured loan Processing and validating authenticity of documents
- Been a trainer, handling the team members for allocation of work and prioritizing the work for smoother business functions
Education
Master of Business Administration - Human Resources Management
PSI College
Hyderabad10.2020
Bachelor of Laws -
K V Ranga Reddy
Hyderabad01.2016
Post Graduate Diploma in Banking Operations - Banking Operations
NIIT-IFBI
Hyderabad08.2008
Bachelor of Science - Maths, Science, Computer Science
NRM Degree College
Hyderabad08.2007
Skills
- Team Work
- Collaboration with stakeholders
- Conflict resolution
- Team building
- Organizational Skills
- Time management
- Prioritization of work
- Planning and coordination
Certification
- KYC
- CAMI (Certified Anti Money Laundering Investigator)
- AMFI (Association of Mutual Funds India)
- NCDO (Certification in Depository Operations)
Awards
- Received appreciation from Global stakeholders for the work completed.
- Received Monthly, Quarterly awards within the team.
Languages
- English
- Telugu
- Hindi
- Tamil
Declaration
I solemnly declare that the information in this resume is true to the best of my knowledge and belief. All information in this resume is right and truthful. I announce that the information and details shared in this resume are correct and inclusive. I take full liability for the correctness of the information.
Languages
English
Professional
Telugu
Professional
Tamil
Limited
Hindi
Limited
Timeline
Testing Analyst
J P Morgan Chase India Pvt Ltd.
10.2023 - 01.2025
Team Leader
JP Morgan Chase India Pvt Ltd.
04.2017 - 10.2023
Senior Process Associate
Tata Consultancy Services
01.2016 - 04.2017
Branch Manager
IIFL
07.2013 - 12.2013
Assistant Manager
HDFC Bank Ltd.
08.2008 - 11.2012
Master of Business Administration - Human Resources Management
PSI College
Bachelor of Laws -
K V Ranga Reddy
Post Graduate Diploma in Banking Operations - Banking Operations
NIIT-IFBI
Bachelor of Science - Maths, Science, Computer Science
NRM Degree College
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