Swapnil Vengurlekar

Work History

Insurance Consultant- Customer Service

Southern Cross Healthcare

Auckland CBD, Auckland

02.2022 - Current

Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Exceeded company productivity standards on consistent basis.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Conference Manager

Auckland Conference Centre- CAANZ

Parnell, Auckland

09.2018 - 01.2022

End to end conference and event management
Worked with customers to understand needs and provide excellent service.
Venues reservations, co-ordination with clients and key stakeholders and organized catering services to plan events and department activities.
Synchronized planning and execution of simultaneous events at 350 seats conference center.
Met with service providers to evaluate offerings and pricing structures.
Improved results continuously by conducting thorough reviews of events' successes and failures.
Inspected event facilities to verify conformance to customer requirements.
Facilitated smooth and successful communication between client, conference center and external resources to meet expectations for exceptional guest experiences.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Led projects and analyzed data to identify opportunities for improvement.
Resolved problems, improved operations and provided exceptional service.
Exceeded goals through effective task prioritization and great work ethic.

Member Engagement Support

Chartered Accountants Australia New Zealand

Parnell, Auckland

04.2020 - 10.2020

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Made outbound calls to obtain account information.
Answered inbound calls, chats and emails to facilitate customer service.

Restaurant Manger

The Pear Tree Cafe, Restaurant & Bar

Kerikeri, Far North

03.2017 - 07.2018

Set SOP's to maintain operational standards each day.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Scheduled and directed staff in daily work assignments to maximize productivity.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed accounts payable, accounts receivable and payroll.
Optimized profits by controlling food, beverage and labor costs.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Oversaw training of supervisors to develop leadership and customer service skills.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Managed daily operations and processes for reservations, budgeting and forecasting.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Worked closely with executive chef to determine menu plans for special events or occasions.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Built revenue by delivering innovative catering services, leading region in catering sales.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Restaurant Manger

Macau Bar Kitchen And Lounge

Tauranga , Bay Of Plenty

10.2013 - 03.2017

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Worked closely with executive chef to determine menu plans for special events or occasions.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Resolved problems or concerns to satisfaction of involved parties.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Managed daily operations and processes for reservations, budgeting and forecasting.
Performed opening and closing procedures each day.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Oversaw training of staff to develop customer service skills.
Trained staff in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Updated computer systems with new pricing and daily food specials.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Food and Beverage Supervisor

Heritage Hotel

Hanmer Springs, Hurunui

10.2011 - 09.2013

Worked in cooperation with front and back of house staff to ensure smooth operations.
Established good customer relations and excellent service to build and retain loyal customers.
Provided excellent services specialists with resources, guidance and support to maintain top customer satisfaction.
Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
Implemented and recommended new service styles to customers and team.
Maximized team performance by training new employees on proper food handling, money handling, health and safety and restaurant protocols.
Executed hands-on preventive maintenance and repairs to keep equipment functional.
Instructed staff on accurate operation of various technical and server tools, including bar and till system
Collaborated with staff trainees to promptly resolve potential customer concerns.
Produced detailed documentation to outline potential worker issues.
Updated computer systems with new pricing and daily food specials.
Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Kept operations in compliance with food safety and liquor licensing regulations.
Maximized service levels through hands-on leadership.

Food & Beverage Attendant

James-cook Hotel Grand Chancellor

Wellington, Wellington

10.2009 - 10.2011

Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Explained menu items, took orders and delivered food courses according to instruction.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Verified guest identification when purchasing alcohol to maintain regulatory compliance.
Inspected supplies, equipment and work areas for conformance to standards.
Rotated inventory to reduce waste and optimize freshness.
Assisted team-mates with foodservice and cleaning needs to optimize guests' dining experiences.

Food & Beverage Attendant

Hotel Oberoi

Mumbai, India

06.2008 - 02.2009

Greeted customers at counter to fulfill requests and answer questions.
Explained menu items, took orders and delivered food courses according to instruction.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Verified guest identification when purchasing alcohol to maintain regulatory compliance.
Inspected supplies, equipment and work areas for conformance to standards.
Rotated inventory to reduce waste and optimize freshness.
Assisted team-mates with foodservice and cleaning needs to optimize guests' dining experiences.

Summary

Overview

Work History

Insurance Consultant- Customer Service

Assistant Conference Manager

Member Engagement Support

Restaurant Manger

Restaurant Manger

Food and Beverage Supervisor

Food & Beverage Attendant

Food & Beverage Attendant

Education

Post Graduate Diploma - Hospitality

Bachelor’s - Hospitality

Diploma - Hospitality

Skills

Accomplishments

Timeline

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