Swasti Devi
Auckland,AUK
Summary
Customer-focused retail and beauty professional with over two years of experience at Auckland Airport’s Aelia Duty Free, including roles as a Beauty Advisor and Team Member. Experienced in beauty, skincare, fragrance, luxury retail sales, visual merchandising, and delivering exceptional customer service to international travellers. Currently working as a Part-Time Retail Sales Assistant at Under Armour, further strengthening sales, customer engagement, and product recommendation skills. Passionate about creating memorable customer experiences while achieving sales targets in fast-paced retail environments.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Retail Sales Assistant
Under Armour
Manawa bay
06.2026 - Current
- Deliver exceptional customer service in a fast-paced retail environment.
- Guided customers in product selection and purchasing decisions to enhance satisfaction.
- Process sales transactions accurately using POS systems.
- Executed visual merchandising strategies and maintained premium store presentation to attract customers.
- Replenish stock and assist with inventory management.
- Drove store sales targets by providing tailored product recommendations and upselling techniques.
Receptionist
T.M logistics
Auckland, Auckland
06.2024 - 08.2025
- Managed customer enquiries and administrative tasks.
- Maintained databases and electronic filing systems.
- Coordinated communication between clients and staff.
- Delivered professional customer service and problem resolution.
Beauty Advisor
Mac Cosmetics Aelia Duty Free
Auck airport
04.2023 - 12.2023
- Delivered personalised beauty, skincare, and fragrance consultations.
- Demonstrated strong product knowledge to increase customer confidence and sales conversions.
- Achieved sales targets through customer engagement and tailored recommendations.
- Assisted with visual merchandising and promotional displays.
- Built positive relationships with local and international customers.
Team Member
Aelia Duty Free
Auckland Airport , Auckland
09.2022 - 04.2023
- Provided excellent customer service in a high-volume airport retail environment.
- Assisted travellers with purchases and product enquiries.
- Supported daily store operations, merchandising, and stock management.
- Worked collaboratively with team members to ensure exceptional customer experiences.
- Maintained professional presentation standards and efficient service delivery.
Education
Tourism and flight attendant
NewZealand school of Tourism
Auckland 07.2022 - 08.2023
Internet Technology ( IT)
University of South Pacific
Lautoka, Fiji 01.2021 - 01.2022
Skills
- Beauty, Skincare & Fragrance Sales
- Customer Service Excellence
- Retail Sales & Upselling
- Product Demonstrations
- Visual Merchandising
- Cash Handling & POS Systems
- Relationship Building
- Communication & Interpersonal Skills
- Conflict Resolution
- Teamwork & Collaboration
- Stock Replenishment & Inventory Management
- Multilingual Communication
Certification
- RSA ( Responsible service of alcohol) - eot 2023-08
- First aid ( st jones) 2023-08
Languages
English, Hindi and Fiji Hindi
Timeline
Retail Sales Assistant
Under Armour
06.2026 - Current
Receptionist
T.M logistics
06.2024 - 08.2025
Beauty Advisor
Mac Cosmetics Aelia Duty Free
04.2023 - 12.2023
Team Member
Aelia Duty Free
09.2022 - 04.2023
Tourism and flight attendant
NewZealand school of Tourism
07.2022 - 08.2023
Internet Technology ( IT)
University of South Pacific
01.2021 - 01.2022