Swastika Chand

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Worked closely with front desk to achieve full occupancy of property.
• Handled billing information over phone.
• Maintained awareness of types of rooms available in different resort locations.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Sending invoice, taking & posting payments, processing refunds, and Receipting
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Maintained consistent positive customer feedback.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Recommended hotel services or amenities that guest may find useful.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Collected room deposits, fees and payments.
• Provided guest assistance and recommendations for tourist attractions.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.

Guest Service Agent-Managed Isolation Quarantine(2019-2021)

• Assisted team with arrivals or departures and maintain high level of knowledge about quarantine rules and services to answer guest questions.
• Managed guest inquiries via telephone, email and adapted new Covid law and procedures and ensuring accurate information delivery.
• Assisted in emergency situations as required while adhering strictly to safety protocols.

• Accounts receivable, sending invoice to clients and following 30 day account.
• Data entry, posting receipts and closing off accounts.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Managed monthly reconciliation schedules for assigned accounts.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
• Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
• Prepared monthly reports for payment and account reconciliations and financial statements.

• Sending invoice to clients and following 30-day account.
• Posting receipts and closing off account.
• Resolving any discrepancies with payments and invoice amount.
• Data Entry in general posting receipts, payments, credit notes and sales.
• Following up payments by calling, emailing and sending reminder letters to clients.
• Customer Service and Sales in person and through telecommunications.