SWASTIKA NAIDU
Auckland
Summary
Experienced and detail-oriented Team Leader with a proven track record of leading high performing teams. Skilled in operational management and credit risk analysis. Known for developing bankers through effective coaching and mentoring to drive business growth.
Overview
3
3
years of professional experience
Work History
Project Coordinator
Digital Fulfilment Project
12.2022 - Current
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Assessed, monitored and reported on work progression.
TEAM LEADER - DIGITAL PERSONAL BANKING
ANZ Bank NZ Ltd
03.2023 - 05.2024
- Strong leadership skills with experience and ability of creating, empowering and leading a high-performing team
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
TEAM LEADER - DIGITAL SERVICE (JOIN ANZ VIA GOMONEY)
ANZ Bank NZ Ltd
03.2022 - 02.2023
- Ability to problem solve and use critical thinking to work through issues and identify appropriate solutions
- Established clear expectations for bankers, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Established clear team goals aligned with business objectives, tracking progress regularly.
TEAM LEADER - EMAIL
ANZ Bank NZ Ltd
09.2021 - 02.2022
- Experience in understanding customers' needs and delivering as expected
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
Skills
- Exceptional communication skillset
- Excellent time management
- Operational Resilience
- Risk focused
- Multiple Priorities Management
- Deadline Adherence
- Task Delegation
- Change Management
- Team Leadership
- Strategic Planning
- Project Coordination
- Stakeholder relationship management
Accomplishments
- Star of the Year 2020
- Star of the Year 2021
- FY20 Q2 Star
- FY20 Q4 Star
- FY21 Q2 Star
- FY21 Q3 Star
- FY22 Q1 Star
- FY23 Q1 Star
- FY23 Q2 Star
- FY24 Q2 Star
- Team & Community Award FY23 Q1
- Team & Community Award FY23 Q3
- People's Choice Award FY24 Q3
References
References available upon request.
Timeline
TEAM LEADER - DIGITAL PERSONAL BANKING
ANZ Bank NZ Ltd
03.2023 - 05.2024
Project Coordinator
Digital Fulfilment Project
12.2022 - Current
TEAM LEADER - DIGITAL SERVICE (JOIN ANZ VIA GOMONEY)
ANZ Bank NZ Ltd
03.2022 - 02.2023
TEAM LEADER - EMAIL
ANZ Bank NZ Ltd
09.2021 - 02.2022
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