Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
SWATI SONI

SWATI SONI

Nelson

Summary

Recent Master's in Applied Management graduate with a specialization in business analytics (Level 9), holding a previous degree of Bachelor of Commerce (accounts), equipped with academic knowledge. Eager to apply analytical theories to real-world business challenges in a fast-paced and growth-oriented environment. With experience in a mutual fund, handling clients, and serving as a dynamic customer service professional, I have built strong relationships and efficiently resolved inquiries. Skilled in time management, critical thinking, a fast learner, and technologically proficient in processing tasks accurately. Proven ability to manage complex projects and deliver outcomes on time. Seeking to leverage skills in a challenging role. An ambitious and social individual with articulate communication skills, consistently delivering exceptional customer service and ensuring smooth transactions. Adept at engaging with customers, fostering a friendly atmosphere, and efficiently handling payments and inquiries.

Overview

8
8
years of professional experience

Work History

Checkout/Cafe Supervisor

New World Nelson City
05.2024 - Current
  • Supervised daily cafe operations, ensuring high-quality customer service and efficient workflow.
  • Developed effective relationships with customers to increase repeat business.
  • Demonstrated excellent customer service skills while assisting customers.
  • Provided excellent customer service to satisfy guests.
  • Successfully trained, coached, and mentored new employees on proper food preparation techniques and safety protocols.
  • Developed and implemented strategies for improving customer service and operational efficiency.

Salesperson

Victory On the Spot
01.2024 - 05.2024
  • Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
  • Merchandising of products in a way that looks attractive.
  • Demonstrated ability to stay organized and motivated in a fast-paced environment.

Sales Assistant

Ambica Jewellers
11.2020 - 11.2023
  • Greet and assist customers in finding the required merchandise and encourage customers to purchase products.
  • Recommended and demonstrated the use and operation of the product.
  • Coordinate arrangements of merchandise and display products.
  • Knowledge of business administration, customer service and sales principles and process.

Tele Relationship Manager

Concentrix
09.2017 - 02.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Analyzed client needs to recommend tailored financial solutions, enhancing customer satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cultivated strong client relationships through consistent communication and personalized support.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.


Education

Master of Applied Management (Level 9) - Management Candidate

Nelson Marlborough Institute of Technology
07.2025

Bachelor of Commerce - Accounting And Finance

Maharaja Sayajirao University
Vadodara
06-2016

Skills

  • Strategic leadership
  • Analytical skills
  • Effective problem solving
  • Communication skills
  • Critical thinking
  • Technological proficiency
  • Co-operative
  • Time Management
  • Customer Service
  • Fast Learner

LANGUAGES

Gujarati Native
Hindi Native
English Fluent

Timeline

Checkout/Cafe Supervisor

New World Nelson City
05.2024 - Current

Salesperson

Victory On the Spot
01.2024 - 05.2024

Sales Assistant

Ambica Jewellers
11.2020 - 11.2023

Tele Relationship Manager

Concentrix
09.2017 - 02.2019

Master of Applied Management (Level 9) - Management Candidate

Nelson Marlborough Institute of Technology

Bachelor of Commerce - Accounting And Finance

Maharaja Sayajirao University
SWATI SONI