SWATI SWATI

• Curated and annotated high-quality datasets for machine learning and natural language processing tasks.
• Designed and tested prompt-based training data to improve large language model (LLM) outputs and response accuracy.
• Reviewed AI model predictions, flagged inconsistencies, and provided feedback loops to refine system performance.
• Developed annotation standards and documentation to maintain data quality and reliability.

Remediation Programs (Portfolios: Coles, Suncorp, Citi etc.):

• Executed remediation activities across NAB’s portfolios, covering both financial obligations (compensation, fee reversals, interest adjustments) and non-financial obligations (customer communications, record corrections, disclosure updates).
• Developed and optimized SAS code to identify impacted populations, calculate redress amounts and generate remediation files for execution.
• Performed root cause analysis, case reviews, and control checks using SAS to validate customer eligibility and ensure accurate outcomes.
• Built and automated SAS/SQL remediation dashboards and exception reports to support regulatory reporting, audit, and governance forums.
• Contributed to regulatory submissions, closure packs, and QA reviews, ensuring compliance with remediation frameworks and audit standards.
• Delivered remediation outcomes under strict timelines, consistently ensuring accuracy and compliance with remediation frameworks.
• Participated in knowledge transfer sessions with client and offshore teams, preparing process documentation, SAS code handover notes, and best practices to ensure continuity.

Additional Analytics & BAU Contributions:

• Performed portfolio monitoring and credit risk analysis across NAB products, identifying high-risk accountsand supporting decision-making.
• Developed automated reporting solutions in SAS/SQL, reducing turnaround time and improving accuracy of monthly reports.
• Supported data quality improvement initiatives, enhancing consistency across multiple systems and improving reporting reliability.
• Partnered with risk and business teamsto deliver ad-hoc analysis on customer trends, arrears behaviour, and portfolio performance.

RBS - Banking Analytics & Compliance:

• Led a team of analysts delivering regulatory remediation tasksincluding data extraction, impact validation, and preparation of execution files.
• Conducted credit risk analysis, portfolio monitoring, and customer profiling to support product risk management and business decision-making.
• Designed and automated SAS/SQL reports and dashboards for management reporting, audit reviews, and remediation progress tracking.
• Partnered with compliance and risk teamsto ensure outcomes adhered to regulatory and governance standards.
• Mentored junior analysts in SAS, SQL, and applied statistics, improving delivery quality and team capability.
• Recognized for balancing remediation delivery with broader analytical responsibilities, ensuring accuracy, compliance, and timely stakeholder reporting.

Airtel - Telecom Analytics:

• Delivered customer segmentation, churn analysis, and A/B testing to optimize campaign performance and improve retention.
• Conducted usage pattern and revenue analysis, identifying high-value customers and designing targeted offers.
• Built and maintained SAS/SQL dashboards and automated reports to provide actionable insights for marketing and operations teams.