Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SWATI THAPA

Tauranga,BOP

Summary

Accomplished customer service and team leadership professional with extensive experience at Bharti Airtel Limited. Skilled in leveraging Microsoft Office and dual-language proficiency to foster effective communication. Recognized for cultivating high-performance cultures that consistently meet targets through exemplary service and cohesive teamwork. Expertise in staff training and cash handling has significantly improved customer satisfaction and operational efficiency. Experienced individual focused on setting attainable goals for athletes of all abilities. Enthusiastic and patient coach offering one-on-one assistance for kids requiring additional support. Careful provider of guidance to turn budding athletes into lifelong champions.

Overview

18
18
years of professional experience

Work History

Assistance Branch Manager

Postie plus Group Limited
Papakura, Auckland
02.2024 - 02.2025
  • Provide Outstanding customers service
  • Assist in leading the team
  • Work with the team to achieve targets
  • Drive a positive performance culture with professionalism and enthusiasm

IQOS Store Coach

Philip Morris International
04.2022 - 11.2024
  • Helping Customer with their smoke free journey
  • Stocks intakes
  • Answers customers query (Over phone and email)
  • Working on KPI and Microsoft
  • Maintain Trade Reports

Bathroom, Lightning, Team Member

Mitre10 Mega
Takanini
11.2022 - 11.2023
  • Understand customers needs
  • Answer Customer’s Query
  • Complete Gap Reports
  • Stock Adjustments
  • Stock Order
  • Establish clear cleaning protocols
  • Complete Special Orders for the customers

Customer Service Representative

Mobil Gas Station
Papakura
04.2021 - 04.2022
  • Customer service
  • Cleaning of the store and forecourt
  • Merchandising of the products
  • Deliveries
  • Barista, baking, and other responsibilities

Customer Service Representative

BP Connect
Mt. Maunganui
07.2016 - 11.2019
  • Customer service
  • Stock management
  • Staff training
  • Barista, baking, and other responsibilities

Lab Technician

AgFirst BOP Laboratory
Te Puke
03.2016 - 06.2016
  • Kiwi fruit testing – dry in and dry out testing
  • Other daily tasks operational tasks like reporting, cleaning, updating time sheets etc

Team Member (Liquor)

Pak n Save
Taupo
11.2015 - 02.2016
  • Stock management
  • Ensured a clean and safe working environment
  • Upholding responsible service of alcohol guidelines

Supervisor

Idea Cellular Limited
, India
01.2014 - 07.2015
  • Company Overview: India
  • Face to face customer service
  • Handle customer queries and issues
  • Bill handling
  • Supervised team of 10 members
  • India

Customer Service Representative & Team Leader

Bharti Airtel Limited
, India
06.2007 - 08.2013
  • Company Overview: India
  • Lead a team of 20 members
  • Taking calls
  • Data Entry
  • Create progress reports to keep track of progress of team members
  • Identify problems and develop appropriate solutions
  • Admin responsibilities and maintained customer logs
  • Hire and train new staff
  • Manage accounts and customer complaints
  • India

Education

Masters of Business Administration -

Sikkim Manipal University
India
01.2012

Bachelor in Commerce -

HNB Garhwal University
India
01.2009

Skills

  • Customer service
  • Dual language
  • Microsoft Office
  • Cash handling
  • EFTPOS

References

  • Amita, Supervisor, Mitre10 Takanini, 0204370414
  • Pana Aiavao, Store Manager, Mobil, Papakura, 027 276 7840

Timeline

Assistance Branch Manager

Postie plus Group Limited
02.2024 - 02.2025

Bathroom, Lightning, Team Member

Mitre10 Mega
11.2022 - 11.2023

IQOS Store Coach

Philip Morris International
04.2022 - 11.2024

Customer Service Representative

Mobil Gas Station
04.2021 - 04.2022

Customer Service Representative

BP Connect
07.2016 - 11.2019

Lab Technician

AgFirst BOP Laboratory
03.2016 - 06.2016

Team Member (Liquor)

Pak n Save
11.2015 - 02.2016

Supervisor

Idea Cellular Limited
01.2014 - 07.2015

Customer Service Representative & Team Leader

Bharti Airtel Limited
06.2007 - 08.2013

Masters of Business Administration -

Sikkim Manipal University

Bachelor in Commerce -

HNB Garhwal University

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