Swetaa Gandhi

Company Overview: largest UK-based specialist provider of strategic medical review services to over 25 global pharmaceutical companies, including 10 in the top 50

• Directed overall operations of a medical team consisting of 15 members
• Ensured accurate documentation of all processes related to the business unit's operations.
• Responsible for the high-quality delivery of tasks against strict deadlines, reviewing >95% of materials within 48 hours
• Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
• Identifying key issues and resolving them internally /with customers quickly
• Building and maintaining positive and enduring customer relationships across multiple levels
• The established point of contact for the customer and being recognized as a strategic partner
• Participating in the successful development and delivery of new business pitches and contributing to incremental business
• Reviewed customer feedback regularly to ensure satisfaction levels remain high.
• Identified needs of customers promptly and efficiently.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Led quarterly Executive Business Reviews for customers to highlight achievements and pinpoint improvements.
• Achieved high accuracy in revenue forecasting through effective financial management.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Developed budgets to track expenses and monitor performance.
• Coordinated cross-functional initiatives between different teams in the business unit directly contributing to enhanced business outcomes.
• Prepared staff work schedules and assigned team members to specific duties.
• Wrote compliance and audit company SOPs and defined regulations for employees.
• Developed policies and procedures that aligned with corporate objectives.
• Created plans to ensure compliance with regulatory requirements, quality standards, and customer service goals.
• Improved policies to match corporate vision and accomplish business goals.
• Identified potential risks associated with various projects or initiatives before they are implemented.
• Managed operations staff, including recruitment and training of new personnel.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Reviewing, advising on, and editing medical materials from multiple global pharmaceutical companies for both medical accuracy and regulatory compliance.
• Critical appraisal of multiple sources of information to ensure medical accuracy materials
• Quality control of other reviewers' work.
• Ensuring up-to-date knowledge regarding a variety of therapeutic areas, including, but not limited to, Vaccines, Women's Health, Neurology, Cardiology, Oncology, Respiratory and Infectious Diseases
• Maintaining up-to-date knowledge regarding client products and standards of practice.
• Maintaining up-to-date knowledge of Codes of practice (UK ABPI, Irish IPHA, European EFPIA, PhRMA)
• Medical representatives attend client meetings, resolve conflicts, and work closely with Client Services in managing these relationships.
• Line management and mentoring of reviewers, conducting performance reviews and supporting development needs
• Involvement in recruitment by reviewing and interviewing new prospects

Company Overview: providing in-patient traumatic brain injury and stroke rehabilitation services in New Zealand

• Primary on-site physician 3 days a week, taking on increasing responsibilities in patient care, from initial assessments to post-admission management, under the mentorship of senior medical staff.
• Led initiatives to optimize medical management for patients, resulting in reduced hospital readmissions, and enhanced patient outcomes.
• Gained extensive experience in the management of medical emergencies, post-acute rehabilitation strategies, and interventions for patients with severe cognitive, and physical impairments.
• Successfully coordinated care across disciplines, improving communication and collaboration between medical and allied health teams, which facilitated more effective treatment plans and better rehabilitation outcomes.
• Worked effectively with a diverse patient population, including Māori and Pacific communities, ensuring culturally competent care that was sensitive to each patient’s individual needs and background.

Company Overview: government agency responsible for overseeing and delivering public healthcare services in New Zealand

• Gained broad experience in a variety of medical and surgical specialties, contributing to enhanced diagnostic skills, decision-making abilities, and clinical competency.
• Assisted in multiple surgical procedures across different specialties, gaining confidence in technical and surgical skills.
• Developed the ability to manage a wide range of medical conditions, from acute emergency cases to chronic disease management, contributing to improved patient outcomes.
• Worked effectively within a multidisciplinary healthcare team, improving teamwork and communication skills in a high-pressure hospital environment.
• Contributed to clinical audits, case studies, and research projects, fostering a deeper understanding of evidence-based decision making and innovation in healthcare.
• Developed a strong understanding of New Zealand’s diverse population, including Māori, Pacific, and immigrant communities, and worked within a culturally sensitive framework to deliver equitable care.