Sweta Simran Nair
Auckland,AUK
Summary
Accomplished Office Manager with a proven track record at Tile Space, enhancing operational efficiency and team productivity through expert office management and staff training. Skilled in payroll processing and customer service, I excel in driving administrative excellence and employee engagement, significantly contributing to organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
8
8
years of professional experience
Work History
Office Manager
Tile Space
12.2019 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Managing the day to day activities of admin team.
- Motivating the admin team to achieve organisational goal
- Delegating tasks to team members.
- Developing and implementing a timeline to achieve goals
Payroll Administrator
N V Sai Cleaning Services LTD
01.2018 - 10.2018
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Processed payroll garnishments such as tax liens and child support.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Customer Service Representative
Pita Pit
04.2017 - 12.2017
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Aorere College
Papatoetoe, NZ11-2016
Skills
- Bookkeeping
- Staff hiring
- Billing
- Vendor engagement
- Meeting planning
- Documentation expertise
- Mail handling
- Customer service
- Financial reporting
- Administrative oversight
- Scheduling
- Office administration
- Employee training
- Database administration
- Administrative support
- Customer relations
- Payroll processing
- Office management
- Staff management
- Inventory control
- Data entry
- Documentation and control
- Training and coaching
- Payroll and budgeting
- Scheduling and calendar management
- Human resources
- Staff training
Timeline
Office Manager
Tile Space
12.2019 - Current
Payroll Administrator
N V Sai Cleaning Services LTD
01.2018 - 10.2018
Customer Service Representative
Pita Pit
04.2017 - 12.2017
High School Diploma -
Aorere College
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