Syama. M
Summary
Seeking challenging assignments in the field of Customer service, office admin, recruitment. Sustainability with a growth-oriented organization. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer service representative
AA New Zealand
08.2022 - Current
- Identify Member needs and proactively find a solution to them.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Carry out all required administration and reporting if required
- Handling AA driver training and the motoring bookings and cancellations.
- Check Member details in AA CORE are correct, and update, if necessary, on every call to maintain the accuracy and integrity of the AA database
- Escalate any customer service issues encountered to the manager.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Consultant
ANZ Bank
- 12.2021
- A service consultant of ANZ Bonus Bonds by providing exceptional customer experience to all clients enquiring about their B Bonds, resolving customer enquiries quickly and winding-up all BB accounts
- Ensuring all customer's authentication processes are adhered to the bank's policy by using ANZ's software's like SDA, Reggie, Systematics, Service delivery (SDA) etc
- Working collaboratively with the rest of the team
- A concierge working on basic administrative duties, dealing banking queries and requests (digital & physical) and support and educate the customers on the various banking solutions and options available to them.
Partnership support consultant
Tower Insurance
- 06.2021
- Partnership Support consultant in general and fire Insurance.
Auckland University admin- Surveying project
Hudson Recruitment
- 05.2021
- Auckland university's survey was more of collecting data and analysing the proper utility of the libraries, labs, classrooms, students & staff in each room, seminar halls, campus environment, conditions of the facilities
- I was managing three different buildings with 35 classrooms in total by surveying if every space is appropriately maintained and required any repairs & amends
- End of the day submitting the spreadsheets with the collected data to the space planning manager, property services – university of Auckland, for the idea of needed infrastructure facility & for managing their routine preventive care and maintenance.
Volunteer Admin Coordinator
Show Me Shorts
- 10.2020
- The chance to work with a motivated team and be a part of an exciting national event
- Show Me Shorts is New Zealand's leading international short film festival
- Volunteering & assisting ‘Gina Dellabarca', Festival Director for Show Me Shorts
- My work involves standard admin tasks though, as 1) Data entry and spreadsheet organization
- 2) Distributing customer surveys at screenings
- 3) Assisting with marketing and promotion
- 4) Taking calls from people for the film info & its availability.
Office Admin Support
03.2016 - 02.2019
- Work on Reception
- Organize meetings on calls and F2F, with different Clients, booking meeting rooms and conference facilities
- Office management such as ordering stationary
- Manage phone calls and Emails
- Possibly maintaining the company social media accounts
- Provide general support to visitors
- Provide information by answering questions and requests
- Organize travel arrangements to the senior managers.
Business development
03.2016 - 02.2019
- Initial screening of the resumes, conducting telephonic and personal interviews
- Actively manage an account portfolio, build revenue within each account, and ensure forecasted sales targets are exceeded
- Use sales and customer relationship management (CRM) tools to gather and maintain prospect and customer data as well as document sales activity and pipeline
- Promoted from lead generation executive to BDM, due to my exceptional results in driving lead generation and conversation.
Education
New generation junior college, board of intermediate
Hyderabad, India.MH' RAO girl's high school, board of secondary education
Hyderabad, IndiaSkills
- Excellent comprehension of MS word, excel, and outlook, as well as a general technical competency regarding computer software particularly good at client interface and communication Fluent in English, Telugu, and Hindi, with a diverse background and international cultural experience Described as a quick learner, adaptable and energetic
Additional Skills:
- Scheduling
- Product Knowledge
- Data Collection
- Data Entry
- Report Generation
- Complaint Resolution
- Problem-Solving Abilities
- Document Control
- Microsoft PowerPoint
- Staff Education and Training
- Client Relations
- Critical Thinking
- Reading Comprehension
- Customer Service
- Administrative Support
Languages
Telugu
Full Professional
Hindi
Full Professional
Timeline
Customer service representative
AA New Zealand
08.2022 - Current
Office Admin Support
03.2016 - 02.2019
Business development
03.2016 - 02.2019
Service Consultant
ANZ Bank
- 12.2021
Partnership support consultant
Tower Insurance
- 06.2021
Auckland University admin- Surveying project
Hudson Recruitment
- 05.2021
Volunteer Admin Coordinator
Show Me Shorts
- 10.2020
New generation junior college, board of intermediate
.MH' RAO girl's high school, board of secondary education
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