Sybil Hunuhunu
Customer Service Representative
Summary
Dynamic customer service professional with proven expertise at New Zealand Couriers, adept at resolving complaints and enhancing customer loyalty. Skilled in problem-solving and active listening, I excel in high-pressure environments, ensuring customer satisfaction through effective communication and product knowledge. Committed to fostering positive customer relations and team collaboration.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
New Zealand Couriers
07.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Warehouse Assistant
Linen and Things Ltd
03.2015 - 03.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
Service Deli Assistant
Pak 'n' Save, Silverdale
04.2010 - 01.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Increased efficiency in order fulfillment by streamlining the process for taking special requests from customers.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.
Education
Level 4 - Advanced Certificate in Information Technology
04.2001 -
Level 4 - Advanced Certificate of Business Administration
04.2001 -
Skills
Customer service
Timeline
Customer Service Representative - New Zealand Couriers
07.2019 - Current
Warehouse Assistant - Linen and Things Ltd
03.2015 - 03.2017
Service Deli Assistant - Pak 'n' Save, Silverdale
04.2010 - 01.2015
Best Training Ltd - Level 4, Advanced Certificate in Information Technology
04.2001 -
Best Training Ltd - Level 4, Advanced Certificate of Business Administration
04.2001 -
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