Sydney Reading

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Assisted in creating written, video, and image content for marketing channels.
• Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
• Website design: Updated website and business directory (up marketing Silverdale businesses)
• Conduct audits.
• Distributed branded window stickers to local businesses, explained the branding campaign etc to increase the businesses visibility.
• Provided feedback that I received to the team on the progress and success of the campaign
• Design and write welcome posts for new members to be shared on social media platforms.

• Answered questions about menu items, ingredients, and pricing.
• Communicated daily specials to customers.
• Addressing any complaints or concerns promptly.
• Serving alcoholic beverages responsibly and understanding the law. (i.e not serving alcohol to intoxicated consumers)
• developed lots of positive relationships with regular customers.
• Welcoming and seating guests, taking beverage and food orders, serving food etc.
• Provided training to new members.
• effectively communicating with other employees and the kitchen.
• Checking identification to verify minimum age requirements for consumption of alcoholic beverages.

The job is diverse and is very fast-paced. I have to be flexible and able to turn my hand to the various tasks they need me to help with.

These are some of the roles conducted:

• Operate steaming equipment to prepare clothing for their display.
• Un-box and organise the constant stock coming in.
• Assist in inventory counts and pick items to customer orders.
• Change price tags when necessary.
• Lifting, moving and transporting heavy boxes.
• When required I will assist with the end-of-season sale. On arrival, make sure the rails are stocked and neat. Offer advice and feedback on customers' clothing choices. Process the sales and take payment transactions. I replenish the sale stock items at the end of the day.