Syed Mansoor Hasan
Auckland,AUK
Summary
Reliable and energetic professional with strong experience in customer service, operations, and business support. Skilled at assisting diverse customers, managing daily operations, and working efficiently in busy, fast-paced environments. Known for being proactive, punctual, and flexible, with a proven ability to communicate confidently and maintain professionalism under pressure.
Overview
20
20
years of professional experience
Work History
Network Operations
Spark NZ
, Auckland
03.2021 - 08.2025
- Provided first-line operational and communication support to field teams, ensuring prompt resolution of issues.
- Handling customer complaints, diagnosing, and resolving issues via calls.
- Communicated effectively with internal stakeholders and contractors to streamline operations.
- Managed ticketing, escalation, and coordination among internal teams for efficient service restoration.
- Applied proactive problem-solving techniques to prevent service disruptions.
- Developed structured communication and clear reporting under time-sensitive conditions.
- Recognized for reliability, teamwork, and coordination during peak operational demands.
- Experienced in following strict operational and compliance processes.
Business Development Executive
AAA Technologies
07.2018 - 12.2020
- Generated business through effective communication with customers via calls and in-person meetings.
- Scheduled appointments with corporate clients to assess needs and expectations.
- Maintained close contact with key customers to ensure high levels of satisfaction.
- Conducted meetings and presentations to deliver tailored solutions.
Operations & Customer Support Executive
U&I
, Auckland
05.2017 - 04.2018
- Delivered courteous and professional customer service, ensuring smooth daily operations.
- Implemented strategies that enhanced customer satisfaction and increased sales performance.
- Managed daily store operations, including sales, inventory, and cash handling activities.
- Ensured compliance with company policies and maintained safety standards throughout operations.
- Address customer complaints with professionalism and a positive attitude.
Radio Access Network
CMPak
, Karachi - Pakistan
03.2005 - 01.2016
- Delivered first-level support to business clients, resolving voice and data concerns efficiently.
- Resolved VIP customer complaints by analysing concerns for prompt solution.
- Ensured uninterrupted connectivity for customers during special events and peak demand periods.
- Coordinated subcontractors for Site Acquisition and Civil management.
- Executed multiple network service improvement projects, securing reliable connectivity and positive outcomes.
- Maintained stakeholder communication to guarantee service quality and prompt issue resolution.
- Organise weekly meetings with the vendor and associated departments for effective issue resolution.
Education
Bachelor of Engineering - NZQA-Level 7 -
Hamdard University
PakistanSkills
- Customer relationship management
- Communication strategies
- Compliance adherence
- Network operations
- Problem solving
- Team collaboration
- Vendor coordination
- Network troubleshooting
- Effective communication
- Conflict resolution
- Time management
Timeline
Network Operations
Spark NZ
03.2021 - 08.2025
Business Development Executive
AAA Technologies
07.2018 - 12.2020
Operations & Customer Support Executive
U&I
05.2017 - 04.2018
Radio Access Network
CMPak
03.2005 - 01.2016
Bachelor of Engineering - NZQA-Level 7 -
Hamdard University