Sylvia Fainga'anuku
Auckland,AUK
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AMP Wealth Management
Auckland City
10.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained junior staff and provided support for any inquiries.
- Thoroughly reviewing all aspects of a task without rushing, to ensure a consistent approach and accurate information.
Waitress
Morningside Tavern
Morningside , Auckland
02.2023 - 04.2025
- Maintained a clean work station by restocking supplies, wiping down counters.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
Retail Host
Gucci
Newmarket, Auckland
02.2022 - 08.2022
- Utilized effective communication skills when interacting with customers or colleagues.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Conducted regular price checks to ensure items were marked correctly on shelves.
- Provided exceptional customer service by anticipating customer needs and responding promptly to inquiries.
- Monitored store traffic and assisted in managing crowd control during peak hours.
Education
New Zealand School of Tourism Level 4 - Tourism And Travel Management
New Zealand School of Tourism
Auckland, NZ02-2022
Skills
- Great attention to detail
- Adaptable for different environments
- Customer service and communication skills
- Work well under pressure
- Queue management
- Multitasking and organization
Languages
English
Native/ Bilingual
Tonga
Native/ Bilingual
Nauru
Full Professional
Certification
- Certificate of NZ tourism destinations and special interest tourism
- Certificate of promotion of tourism destinations
- certificate of Hotel and hospitality operations
- Certificate of Tourism operations and guiding
Timeline
Customer Service Representative
AMP Wealth Management
10.2023 - Current
Waitress
Morningside Tavern
02.2023 - 04.2025
Retail Host
Gucci
02.2022 - 08.2022
New Zealand School of Tourism Level 4 - Tourism And Travel Management
New Zealand School of Tourism
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