SYLVIA PAILATE
Auckland,AUK
Summary
I am a Bachelor of Arts graduate in Pacific Studies and Politics from the University of Otago. My work is grounded in Pacific wellbeing, cultural frameworks, and community outcomes. I am seeking administration and community‑focused roles where I can apply Pacific knowledge and contribute to meaningful, people‑centred support for Pacific communities.
Overview
6
6
years of professional experience
Work History
MCO Beauty Brand Ambassador
Orbit Marketing
Auckland
01.2026 - 04.2026
- Supported customers at the Eden Park warehouse sale, specifically at the brows and lashes stall.
- Helped shoppers choose the right eyebrow and eyelash products for their needs, offered basic product guidance, and maintained a welcoming, approachable presence at the stand.
Receptionist | Accounts Administrator | Minute-taker
Aotearoa Tongan Health Workers Association Inc.
Otahuhu, AUK
01.2022 - 01.2024
- Collaborated with the Accounts and Finance team to authorise and manage payment
- Liaised with the Board of Trustees to coordinate events and oversee upcoming projectsensuring clear and consistent communication between the Board and staff.
- Contributed to the Dementia Mangalo Project Team, working alongside clinicians to support project goals and demonstrate strong teamwork and professionalism.
Kitchen-hand | Front of House
Tuai Kae Pau Takeaway
Otahuhu, AUK
01.2020 - 01.2022
- Prepared food and decorated cakes, pies, and other desserts, demonstrating strong food-preparation and customer-service skills.
- Handled cake orders, served customers, and maintained a clean dining area in a fast-paced, high-volume workplace.
Call Centre Agent
TKW Research
Auckland
10.2020 - 01.2021
- Contacted Australian insurance customers from New Zealand to support engagement for an upcoming AGM.
- Involved confirming whether customers planned to participate, updating their account details, and explaining what the AGM covered and how it could affect their insurance policy.
- Provided clear, accurate information and maintained a professional, customer‑focused approach throughout each call.
Hospitality staff
Alexandra Park
Auckland
10.2020 - 12.2020
- Served drinks and supported customers during events.
- Included taking orders, clearing tables, washing dishes, and assisting with pack‑down at the end of service.
- Maintained a friendly, efficient presence across the bar and dining areas to ensure a smooth experience for guests.
Cooking Theatre Assistant
ASB Food Show
Auckland
10.2020 - 10.2020
- Supported the management and smooth running of the cooking theatre during live demonstrations.
- Assisted celebrity chefs by preparing ingredients, organising equipment, and ensuring each demonstration was set up and ready on time.
- Involved staying attentive, responding quickly to needs on stage, and helping maintain a professional, well‑coordinated environment throughout the event.
Education
NZ Certificate of Business - Level 4 - Accounting Support
Open Polytechnic
Auckland, NZ02.2027
Bachelor of Arts - Pacific Studies, Politics
University of Otago
Dunedin08.2026
Skills
- Administration
- Political Analysis
- Pacific Outcomes
- Pacific Frameworks
Accomplishments
- Tull Scholarship, 2026
- First in Class - Pacific Studies, University of Auckland, 2026
- Navigator Course - Pacific Futures Ltd, 2026
- Otago Pacific Scholars Scholarship, 2020
Timeline
MCO Beauty Brand Ambassador
Orbit Marketing
01.2026 - 04.2026
Receptionist | Accounts Administrator | Minute-taker
Aotearoa Tongan Health Workers Association Inc.
01.2022 - 01.2024
Call Centre Agent
TKW Research
10.2020 - 01.2021
Hospitality staff
Alexandra Park
10.2020 - 12.2020
Cooking Theatre Assistant
ASB Food Show
10.2020 - 10.2020
Kitchen-hand | Front of House
Tuai Kae Pau Takeaway
01.2020 - 01.2022
NZ Certificate of Business - Level 4 - Accounting Support
Open Polytechnic
Bachelor of Arts - Pacific Studies, Politics
University of Otago