Sylvia Potter
Auckland
Summary
Dynamic Duty Manager with proven expertise at Birdies, excelling in team leadership and employee training. Recognized for enhancing customer satisfaction through effective communication and event management. Adept in cash handling and inventory control, consistently achieving operational excellence while fostering a positive work environment. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender
Doubletree Hilton Karaka
10.2022 - Current
- Coordinated with staff to deliver exceptional service during banquets.
- Handled various customer inquiries efficiently.
- Crafted a variety of cocktails and beverages.
- Managed and prepared coffee and espresso beverages according to standardized recipes.
Head Barista
Jamica Blue
Greenlane
09.2024 - 02.2025
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized POS system to receive and process customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Barista
Little Oak Bakery Karaka
06.2021 - 09.2022
- Delivered exceptional front-of-house service.
- Served beverages and food promptly.
- Conducted food preparation tasks ensuring compliance with health regulations.
Barista
St Margarets Café & Bistro
09.2020 - 06.2021
- Supervised day-to-day operations efficiently.
- Managed different operational aspects proficiently.
- Arranged layout of rooms.
- Maintained inventory and supply levels accurately.
Duty Manager
Birdies
Mt Wellington
11.2018 - 03.2020
- Recruited and trained new employees to meet job requirements.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
Banquet Server
Hilton Hotel Auckland
10.2015 - 09.2016
- Handled customer inquiries professionally.
- Ensured high standards of service quality at all times.
- Organized venue layouts.
- Coordinated logistics for large-scale industry events.
Café Fusion
02.2014 - 12.2015
- Company Overview: Student-run training café (NZMA Training Facility)
- Operating the till, greet & serve customers, taking orders
- Extended my back of house experience working in the kitchen
- Student-run training café (NZMA Training Facility)
Kitchen Hand
Stampede Papakura Bar & Restaurant
09.2014 - 12.2014
- Kitchen Preparation
Café Assistant
Vital Hospitality at Vodafone Arena
05.2014 - 05.2014
- Serving customers
- Till operation
- Safe food handling
- Cleaning
Catering Assistant
Wattledowns Golf Course
05.2013 - 04.2014
- Waiting on guests
- Food preparation
- Washing dishes
- Safe food handling
Team Member
Kmart Manukau
05.2013 - 02.2014
- Operating the till
- Accurate cash handling
- Customer service
- Stocking shelves
Wait Staff Member
Sudima Hotel
Mangere
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Education
Diploma - Hospitality Management
NZMA
12-2014
Skills
- Event management
- Inventory control
- Customer service
- Cash handling
- Food safety
- Team leadership
- Employee training
- Customer communication
Affiliations
- My favourite hobby is baking, desserts are something I have always enjoyed so I like to bake on my time off most times if not I will be with my family or going to help out with friends on their food trucks
Certification
- LCQ
- Level 5 Diploma in Hospitality Management
Languages
Samoan
Limited
English
Professional
Availability
- Saturdays I can only do some days as I do help out with a food truck and family fundraiser
- Church on Sunday Mornings
References
References available upon request.
Timeline
Head Barista
Jamica Blue
09.2024 - 02.2025
Bartender
Doubletree Hilton Karaka
10.2022 - Current
Barista
Little Oak Bakery Karaka
06.2021 - 09.2022
Barista
St Margarets Café & Bistro
09.2020 - 06.2021
Duty Manager
Birdies
11.2018 - 03.2020
Banquet Server
Hilton Hotel Auckland
10.2015 - 09.2016
Kitchen Hand
Stampede Papakura Bar & Restaurant
09.2014 - 12.2014
Café Assistant
Vital Hospitality at Vodafone Arena
05.2014 - 05.2014
Café Fusion
02.2014 - 12.2015
Catering Assistant
Wattledowns Golf Course
05.2013 - 04.2014
Team Member
Kmart Manukau
05.2013 - 02.2014
Wait Staff Member
Sudima Hotel
Diploma - Hospitality Management
NZMA
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