Sylvia Puefua
Panmure,New Zealand
Summary
Dedicated team member with customer service training, ensuring smooth front-end operations. Recognized for reliability and a team-oriented approach in surpassing customer expectations. Strong leadership, multitasking, and time management abilities enable efficient completion of assignments and adaptation to any situation. Complemented by a hardworking nature, consistently providing a positive and memorable experience for every customer. Striving to create lasting impressions in all interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supermarket Employee
Freshchoice Epsom
01.2024 - Current
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Operated point-of-sale terminals to record customer purchases.
- Operate lotto machine
- Post-office enquiry
Inventory Coordinator
Foodstuffs NZ Ltd
09.2022 - 09.2023
- Stock control, Despatch, QA check, Secure Room count, Stock control, Gent Count, Credit, Location Errors, RF scanner, Ipad, Batch etc
- Maintained accurate inventory records and ensured accuracy of data entry.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Coordinated cycle counts to verify accuracy of inventory records.
- Assisted in the development of new processes for tracking inventory levels.
Despatch/Freight Dispatcher
Nexus Performance Ltd
06.2022 - 07.2022
- Customer service, Dispatching, Freight booking, Packer, Warehouse duties, Received inward to the system, Stock count etc
- Monitored and tracked the progress of shipments.
- Communicated with truck drivers about pick up and delivery schedules.
- Created reports to track delivery times, routes and costs.
- Coordinated freight movement from origin to destination.
- Scheduled trucks for loading and unloading at various locations.
- Resolved disputes between customers and carriers regarding shipment issues.
Hospitality Team Member
Gate Gourmet
07.2022 - 09.2022
- Deal with flight order for business class/economy to prep the meals for the next flight.
- Provided customer service to ensure guest satisfaction with meals and drinks
- Assisted with the preparation of food and beverage items for Flight
ECE Teacher's Assistant
View lagoon Kindergarden
05.2016 - 04.2017
- Studen teacher, Helping with children, Supporting the manager and staff on daily tasks and flow.
- Assisted teachers in developing lesson plans and activities for students.
- Prepared classroom materials such as flashcards, worksheets and games.
- Monitored student behavior during group activities to ensure safety and appropriate conduct.
- Provided individualized support to students with special needs.
- Maintained a safe, clean and organized learning environment.
Food Technician
Mr Chips
06.2015 - 06.2016
- Conducted quality control checks on food products to ensure compliance with industry standards.
- Monitored raw materials for potential contamination or spoilage issues.
- Performed regular maintenance and calibration on laboratory equipment.
- Conducted sensory evaluations to assess flavor, texture, color.
- Documented manufacturing processes and procedures for use in training programs.
Courier Runner
Post Haste
02.2013 - 12.2013
- Picked up and delivered packages to customers in a timely manner.
- Provided customer service by responding to inquiries about delivery times and status updates.
- Followed company safety policies and procedures while driving assigned routes.
- Communicated regularly with dispatch office regarding pickup and delivery locations, estimated time of arrival, delays.
Education
Certificates 1 - 6 in First Line Management -
NZMA
Otahuhu, Auckland07.2020
NCEA Level 1 - 3 in Administration and Technology -
NZMA Otahuhu
Otahuhu, Auckland03.2020
Skills
- Administration and Technology level 3
- First in Line Management level 4
- Credit/Claim
- Team leader
- Inventory Controller
- RF scanner
- Customer service
- Checkout Operater
- Dispatching
- WS system
- POS System Operation
- Team leader
- Strong Work Ethic
- Quick Learner
- Mylotto terminal
Certification
- First Line Management
- Administration and Technology
Timeline
Supermarket Employee
Freshchoice Epsom
01.2024 - Current
Inventory Coordinator
Foodstuffs NZ Ltd
09.2022 - 09.2023
Hospitality Team Member
Gate Gourmet
07.2022 - 09.2022
Despatch/Freight Dispatcher
Nexus Performance Ltd
06.2022 - 07.2022
ECE Teacher's Assistant
View lagoon Kindergarden
05.2016 - 04.2017
Food Technician
Mr Chips
06.2015 - 06.2016
Courier Runner
Post Haste
02.2013 - 12.2013
Certificates 1 - 6 in First Line Management -
NZMA
NCEA Level 1 - 3 in Administration and Technology -
NZMA Otahuhu