Sylvia Rangitawa

Counseled debtors on payment options and arranged installment agreements.

• Initiated negotiations for debt recovery through email, telephone and mail contact.
• Advised customers of necessary actions and strategies for debt repayment.
• Maintained high volume of calls and met demands of busy and productive group.
• Received inbound calls and answered questions from customers satisfactorily.
• Processed payments and applied to customer balances.
• Researched accounts and completed due diligence to resolve collection problems.
• Maori Engagement Group Whaia Te Tika
• Health and Safety Representative
• Study Diploma in HR

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Carried out day-day-day duties accurately and efficiently.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.
• Loan assessing and Collections

• Inbound calls for IT issues for mobile phones and devices

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

• Answered questions about store policies and addressed customer concerns.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Assisted customers with prompt and polite support in-person and via telephone.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders and gift card activations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Helped customers manage large purchases by collecting items from shelves and storage locations.

• Managed agendas and calendars, boosting productivity and improving organizational initiatives.
• Increased revenue by developing key programs focused on promoting business.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Networked with industry professionals to foster partnerships and identify new and improved solutions.
• Create competition/draws for the league
• Refereeing